Bilingual Personal Injury Intake Specialist (Work from Home)
TorkLaw
- Chicago, IL
- $37,000-50,000 per year
- Permanent
- Full-time
- Kind and compassionate
- Responsible and trustworthy
- Service-oriented
- Respectful
- Collaborative
- Authentic
- Ethical
- Accountable for results
- Client Engagement: Utilize your exceptional people skills to connect with potential clients, establishing trust and rapport from the first interaction.
- Consultative Approach: Carefully assess each potential client’s unique situation, confidently presenting the best course of action and how TorkLaw can support their journey to justice.
- Communication Excellence: Exhibit outstanding communication abilities across all platforms (phone, text, chat, and email), ensuring clarity, empathy, and professionalism in every exchange.
- Precision in Execution: Perform accurate data entry and maintain diligent follow-up to ensure no detail is overlooked in the potential case intake process.
- Team Collaboration and Independence: Thrive in a supportive team environment while also possessing the drive and discipline to work autonomously.
- Seamless Hand-off: transition the newly retained client to the team that will handle his/her case.
- Top 10% of Inc. 5000’s list of America’s fastest growing companies
- Best Law Firm US World News & Report - every year since 2016
- Featured in CNN, Forbes, The Wall Street Journal, Daily Journal, The Advocate
- Radical Authenticity – Being transparently who we are: with ourselves, with each other, and with our clients & partners.
- Relentless Pursuit of the Win - achieving stellar results by keeping a laser focus on performance and goals.
- Growth Mindset – Continuously learning, growing and developing, as individuals, as a business, and as advocates for our clients.
- Ownership – we take responsibility for our work and actions.
- Results Driven - we focus on the outcome and disregard the level of effort required to achieve those results.
- Respect for Each Other – Supporting each other with kindness and respect, and enjoying the journey together.
- Unwavering Integrity – Standing up for what’s right with consistently sound ethics and courageous honesty.
- Bilingual (English/Spanish) is required
- Ideally 1+ year if experience in a similar role, or equivalent education
- Computer literate and proficient with standard off productivity software
- Effective team player
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- A problem-solver the ability to handle challenging situations
- Friendly and approachable demeanor
- High school diploma or equivalent preferred
- Previous experience in customer service or administration preferred
- 12 paid holidays annually
- 10 days of paid vacation annually
- 6 days of sick leave annually
- Medical insurance options for enrolled employee (Optional dependent’s coverage available at employee’s cost)
- Optional Dental, Vision, Life and Disability insurance plans
- 401(k) with 4% fully vested safe-harbor company match
- Communications stipend for remote employees
- Regular firm events (happy hours, team building, holiday party, etc)
- Laptops are replaced every 3 years. After 3 years, your work laptop will become your personal laptop.