Hotel Front Desk Attendant
Crowne Plaza
- Englewood, NJ
- Permanent
- Full-time
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Bookkeeping: keep accurate records of all hotel guest account information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Field customer complaints when necessary
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school diploma, GED, or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- Comfortable taking telephone calls and mitigating stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Located near the New York-Presbyterian/Columbia University Irving Medical Center, our business hotel in Englewood, NJ offers guests well-appointed guestrooms and wonderful amenities, including free Wi-Fi, complimentary parking, an indoor pool, and elegant meeting spaces.