Customer Service Representative
- Cumming, GA
- Permanent
- Full-time
- Maintain a record of customer interactions and follow up on their experience with our organization
- Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
- Validate client insurance coverage and present policyholders with proof of insurance documents
- Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
- Demonstrate accuracy in processing client policy modifications based on the data given
- Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
- Position requires a high school diploma or GED equivalent
- Prior work in a customer-facing position or customer service role is required
- Display strong communication skills, active listening skills, and personal skills
- Knowledge of insurance products and policy schedules is preferred
We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit, and have a desire to win and achieve results, please consider joining our team.About Our Agency:Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.Our office is located in Suwanee.We have over 25 years of combined insurance experience in our office.Additional languages spoken: Spanish.If you want a career, not a job, then we encourage you to apply.