Field Service Technician - Huron, SD
Herc-U-Lift
- Huron, SD
- Permanent
- Full-time
- Complete a diagnosis of any mechanical, electrical, or other breakdown or failure of material handling equipment (forklifts, mobile elevating work platforms MEWPS, rail car movers, rough terrain lifts)
- Performs disassembly, repair and reassembly of engines, transmissions, differentials, clutches, brakes, electrical systems, fuel systems, couplers, and any other part of material handling equipment and rail car movers
- Use all tools of the trade, including precision instruments, welding equipment, shop machines, and power tools in making adjustments or repairs.
- Requires little supervision and is able to assist others in the trade.
- Make needed repairs to rail car movers, forklifts, sweepers, pallet jacks, MEWPs and other material handling equipment on an as needed basis, including:
- Electrical Systems: Testing and repairing wiring harnesses and all electrical components. Repair starters, generators, alternators. Install lights, backup alarms and other add on electrical equipment.
- Hydraulic Systems: Test and repair all components of hydraulics. Install attachments and repair them in shop or on road.
- Fuel Systems: Repair and adjust gas, LP and diesel. Use analyzer to evaluate exhaust and engine signals. Adjust and set as needed.
- Drive Trains: Overall repair of engines, transmissions and differentials, Tune up engines - gas, LP or diesel.
- Steering Systems: Repair both power and manual steering. Repair steer axles.
- Cooling Systems: Rebuild and install water pumps, flush cooling system, test radiator caps and thermostats. Install engine heater.
- Tires: Repair & replace tires.
- Welding: Able to use both arc and gas welders. Use of cutting tools.
- Tools: Able to use all types of shop and special tools.
- Repair Manuals & Parts Manuals: Use and understand repair manuals while doing work. Use of parts manual for identifying parts needed for ordering.
- Maintenance of Shop Tools: Work areas in shop are kept orderly and clean at all times. When doing road repairs, leave customers site clean.
- Work Orders: Follow information on order. If any questions, ask before starting job.
- Be neat in appearance and receptive to any conversation pro/con from customer you are HUL's eyes & ears. Pass on any problems or opportunities to proper HUL personnel.
- Maintains technical knowledge by attending training; reviewing technical publications provided by HUL.
- Display Service Department Values:
- Communication: timely and informative to both internal & external customers.
- Attitude: being of positive character, willing and able to be of assistance to others.
- Relationship Building: strives to maintain and enhance interdepartmental interaction and external customer experiences.
- Personality: openly approachable exhibiting a “Customer First” demeanor.
- Pride: in our People, Products & Services.
- Maintain Standards of Performance:
- Achieve customer satisfaction on every job.
- After thorough troubleshooting of job, communicate necessary repairs to customer while advising him of any additional work that may be required.
- Obtain customer authorization on additional work before proceeding with repairs.
- Efficient Time Management:
- Report to assigned job at scheduled time.
- Plan repairs to eliminate unnecessary trips.
- Follow job through to completion, working overtime as necessary.
- Upon job completion:
- All necessary paper work turned in on a timely manner.
- Parts tagged for warranty.
- Unused parts returned for credit.
- Special tool returned to tool room.
- Maintain and operate company vehicle to company standards:
- Vehicle Interior and exterior must be clean and organized at all times.
- Tool compartments and cab organized at all times.
- Maintain in safe operating condition.
- Follow company policy and procedures:
- Safe vehicle usage. Abiding by all local, state and federal laws
- Safe and courteous driving.
- Assist in all other duties and/or responsibilities as assigned based on situations and/or needs as they become known to the organization.
- Job duties and responsibilities may change based on company or customer needs and requirements.