Patient Account Representative I, University Skilled Nursing, Full-time

Brooks Rehabilitation

  • Jacksonville, FL
  • Permanent
  • Full-time
  • 7 days ago
The Patient Account Representative in our Skilled Nursing Facility is a vital part of Brooks team. The Patient Account Representative is responsible for all duties involved with the follow-up and prompt collections of Government, Managed Care, Commercial, Medicaid and Worker’s Compensation account balances. All outstanding claims must be followed up and resolved in a timely manner. Respond to patient questions, concerns or complaints in a courteous and professional manner. Promote an environment that provides optimal efficiencies and superior quality of the business office.Responsibilities:
  • Healthcare billing and collection experience with nursing home receivables which include Medicaid, Medicare Part A & B, Managed Care, Auto and Workers Compensation payers.
  • Daily census management
  • Daily cash posting includes electronic remittances, ACH and credit cards.
  • Knowledge of electronic claim submission, corrections, and denial management processing within claims clearinghouse.
  • Perform follow-up functions for delayed payments. This includes but is not limited to telephone inquiries or formal appeals on incorrectly paid claims.
  • Document all accounts clearly and concisely of all activity and resolve all accounts through final collections.
  • Initiate appropriate collection letters on patient balances as required.
  • Generate, review, and process monthly statements
  • Florida Medicaid application requirements and guidelines for long term care.
  • Initiate annual reviews to maintain Medicaid eligibility with Department of Children and Families.
  • Resident Trust Fund Management
  • Accounts payable invoices
  • Refund requests for private pay and insurance accounts.
  • Ancillary charge entry
  • Meet or exceed departmental KPI’s
  • Request medical record documentation as required on accounts.
  • Perform daily account follow-up and collections on accounts
  • Consolidated Billing guidelines
  • Report on insurance carrier changes concerning billing and collections procedures to the Director.
  • Adheres to all Brooks Rehabilitation policies and procedures.
  • Interact professionally with residents, families, staff, visitors, and external agencies under all circumstances.
Qualifications:
  • High School Diploma Required
  • 1+ years of job-related experience in Skilled Nursing Business Office or CBO.
  • Medical Billing and Collections experience required
  • Knowledge of CPT and ICD-10 coding procedures.
  • Working Experience with medical terminology.
  • Experience with Microsoft Office and Excel spreadsheets
  • Point Click Care billing software desired
  • Strong analytical skills with ability to identify and find effective solutions.
  • Detail oriented
  • Excellent communication skills, both written and oral
  • Working knowledge of patient accounting systems
  • Self-starter with strong organization skills including the ability to prioritize and manage multiple tasks in a dynamic; fast paced environment.
Location: University Crossing Skilled Nursing Facility, 6210 Beach Blvd, Jacksonville, FL 32216Hours: Monday - Friday 8am - 5pmCompensation: Experience, education and tenure may be considered along with internal equity when job offers are extended.Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:
  • Competitive Pay
  • Comprehensive Benefits package
  • Vacation/Paid Time Off
  • Retirement Plan
  • Employee Discounts
  • Clinical Education and Professional Development Programs

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