Medical Equipment Customer Service Representative

• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Provide technical assistance and support for walk-in and retail equipment requests.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Assist with office operations including supply monitoring, deposits, and batch reporting.

• High school diploma or GED (required).
• Experience in home healthcare, medical billing, or patient intake (preferred).
• Familiarity with insurance verification and reimbursement practices.
• Strong communication and multitasking skills.
• Ability to work independently and as part of a collaborative team.
• Knowledge of medical terminology and durable medical equipment is a plus.

• Be part of a mission-driven team improving lives through home-based care.
• Work in a supportive environment with opportunities for growth and advancement.
• Competitive compensation, benefits, and employee recognition programs.

• Successful completion of a background investigation (company-wide)
• Drug screening, when applicable to the position
• A valid driver’s license with a clean driving record, when driving is required for the role

• High school diploma or GED equivalent

• Experience working with medical equipment
• Familiarity with medical billing and reimbursement practices
• Background in healthcare administration or patient intake
• Knowledge of medical terminology
• At least one year of related work experience

• Strong attention to detail and ability to multi-task effectively
• Excellent verbal and written communication skills in English
• Ability to interpret and respond to various forms of communication (verbal, written, visual)
• Maintain confidentiality and handle sensitive information with discretion
• Demonstrated problem-solving, time management, and organizational skills
• Capable of working independently and collaboratively within a team

• Proficient in Microsoft Office (Outlook, Word, Excel)
• Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet)

• Ability to lift and carry office and patient equipment (minimum 35 lbs)
• May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations
• Regular contact with patients and equipment may involve exposure to contagious pathogens
• Must be able to sit, stand, walk, talk, and listen for extended periods
• Requires close vision for reading small print on screens and paperwork

• Generous Paid Time Off (PTO) and Paid Holidays
• Overtime Pay for eligible hourly positions
• Bonus & Incentive Opportunities based on performance
• Commission Structure for Account Executives

• Mileage Reimbursement and Company Vehicle Use (when applicable)
• Fixed & Variable Car Reimbursement for Area Managers and Account Executives
• Telephone Reimbursement (when applicable)

• Medical, Prescription, Dental & Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) including Dependent Care
• Life Insurance, Disability Coverage, and Accidental Death Protection
• Mental Health Support through Meru Health
• Livongo Programs for Diabetes and High Blood Pressure
• Healthcare Bluebook and Rx Savings Solutions for cost transparency and savings
• Employee Assistance Program (EAP)
• HEPB and TB Vaccinations

• 401(k) Retirement Plan
• Identity Protection and Legal Services Access

• Employee Discount Program
• Employee Recognition Program
• Supportive, Mission-Driven Culture

Rotech Healthcare