Transfer Center Agent - Full Time Evenings

• Answers telephones in accordance with established policies and procedures
• Utilizes professional tone and demeanor in all communication
• Coordinates communication between sending and receiving facilities, and within the receiving facility
• Accurately records details of all communication related to each transfer request in the electronic health record in an efficient and timely manner
• Works in a collaborative manner with other members of the health care team
• Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, and numerous interruptions in a positive manner, establishing priorities for effective work completion. Able to diffuse challenging situations and respond appropriately
• Demonstrates expertise in working with multiple computer applications as well as all functions of the telephone system
• Escalates barriers and concerns using applicable policies and procedures as well as chain of command
• Follows patient identification policies and procedures to ensure accurate patient identification
• Utilizes downtime procedures for effective communication and documentation when necessary
• Collaborates with Emergency Medical Services (EMS) to arrange appropriate and timely transportation based on established protocols
• Obtains insurance information and communicates with insurance providers and/or case management and social services as needed
• Initiates registration activities and completes registration as requested
• Prepares handoff and other reports as directed
• Maintains a clean and sanitary work environment
• Other duties as assigned
• Patient age specification: Neonate, infant, toddler, pre-school, school age, adolescent, adult, geriatrics. 18. Must be able to sit and work at a computer with multiple monitors while speaking on a telephone for extended periods of time

• High school diploma or equivalent
• Emergency medical services experience
• Computer literacy
• Medical terminology
• Excellent communication skills
• Flexible and adaptable to change
• Ability to multitask
• Emergency Medical Technician
• Paramedic
• AHA Basic Life Support

Hackensack Meridian Health