Payments Operations Analyst

Justworks

  • New York City, NY
  • $36.30-39.93 per hour
  • Permanent
  • Full-time
  • 1 day ago
Who We AreAt Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.If this sounds like you, you'll fit right in.Who You AreYou've got an eye for numbers and continuity. You know how to evaluate processes for accuracy and strive to maintain an effective payments system. Your presence fosters ease and flow within your organization's financial realm.As a Payments Operations Analyst, you will serve as a resource for daily payroll processing, resolve payments-related issues, and manage instances of non-sufficient funds. You'll make and support decisions with large financial and risk implications. In addition, you'll work with Engineering and other departments to improve our systems and processes to make payments processing on Justworks as seamless as possible.Your Success ProfileWhat You Will Work On
  • Perform day-to-day core operational tasks for the payments team including managing funds transfers and reviewing customer information
  • Complete daily payroll processing and funds reconciliation process
  • Execute time-sensitive payment requests, such as expediting payments and payment cancellations
  • Oversee the end-to-end non-sufficient funds (NSF) process, ensuring timely handling in accordance with standard operating procedures
  • Collaborate cross-functionally with the Engineering team to identify and resolve technical issues
  • Utilize all available data and resources to make and support complex payments-related decisions
  • Triage and resolve incoming payments-related questions from various teams at Justworks, including Customer Success and Accounting
  • Train and support new team members for successful onboarding and performance
  • Partner with the Accounting team to complete end-of-month reconciliation processes
How You Will Do Your WorkAs a Payments Operations Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
  • Customer-centricity - Keeps the customer experience front and center, while using good judgment to balance it with what's right for the business.
  • Ownership & Accountability - Takes initiative & ownership over outcomes. Collaborates well with others to solve problems.
  • Data-driven - Uses data to iterate and improve. Incorporates data effectively into reporting, storytelling, & management activities.
  • Execution Excellence - Gets things done with precision, looks to continuously improve processes or ways of working, & ensures work is repeatable and documented.
  • Scalability - Anticipates future needs and builds solutions that persist beyond people or temporary fixes; drives decisions that support long-term team and operational resilience.
  • Innovation Mindset - Proactively develops new solutions; self-solves with creativity; leverages emerging tools and technology.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You're an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You're curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You're committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You're honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
  • Minimum of 1 year of work experience
  • Familiar working with ACH processing in a payroll and/or financial services environment
  • Proficient with Standard Query Language (SQL) and/or Excel (preferred)
  • Comfortable making and supporting risk-based decisions on high-impact financial transactions
  • Able to communicate effectively, both verbally and in writing
  • Quick to learn new products and subject matter
  • Meticulous and detail-oriented
  • Effective at working in a team setting as well as independently
The base wage range for this position based in our New York City Office is targeted at $36.30 to $39.93 per hour.#LI-Hybrid #LI-CD1Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.For more information about Justworks' Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit .Diversity At JustworksJustworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at . Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Justworks