Client Account Manager (Digital Marketing)
GRO
- Nashville, TN
- Permanent
- Full-time
- Manage client deliverables and keep them informed on project/performance status.
- Manage local, regional, and national clients across a variety of verticals.
- Conduct internal and external client kickoff calls to ensure project launch deadlines, measurements of success, and dependencies.
- Use SLAs to set client expectations on project timelines.
- Create and manage tasks using our project management tool to ensure an effective and timely rollout of projects and campaigns.
- Understand the client's market and adapt strategies and budgets to best fit the current climate of the market.
- Communicate with clients on a bi-weekly or as-needed basis to touch base on account performance, updates, and specials.
- Work closely with assigned Digital Marketing Specialist to ensure optimal performance of campaigns.
- Coordinate new creative efforts with the project manager and creative department to align with current client promotions.
- Schedule and lead monthly review calls with clients to recap monthly metrics
- Utilize internal reporting and collaboration tools to monitor weekly pacing and conversion metrics.
- Participate in quarterly goals to expand professional skill sets and industry knowledge.
- 3-5 years of account management experience at an ad agency or related company in digital marketing.
- Working knowledge of digital marketing platforms (Facebook Ads, Google Ads, email marketing, programmatic).
- Proven success with relationship management and strategic partnerships.
- Independently manage multiple projects with minimal assistance.
- Leverage available resources to pursue solutions to problems.
- Proactively understand client needs and provide strategic input and ideas when necessary.
- Demonstrate skills of self-motivation and eagerness to learn.
- Strong written and verbal communicator with personable relationship-building skills.
- Health, dental, vision, & life insurance
- 401K with company match
- Generous PTO
- Paid Holidays: New Years Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and the following Friday, Christmas Eve, Christmas Day
- Paid birthday off
- Maternity/Paternity leave
- Monthly Parking Assistance in Downtown Nashville (Includes Weekend Parking)
- Free Coffee and Snacks (Nashville Office)
- Company provided MacBook, Monitor, Keyboard and Mouse.