Date Posted: 2025-08-25Country: United States of AmericaLocation: HKS31: US041-Lenexa, KS 15701 W 95th Street , Lenexa, KS, 66219 USAPosition Role Type: OnsiteU.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.Security Clearance: None/Not RequiredReporting to the Manager of Customer Service, the Customer Account Administrator is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues. The Customer Account Administrator is the focal point to the customer.What You Will Do:Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer contacts through open and interactive communicationHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionManage large amounts of incoming phone calls and emails from internal and external customersAbility to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer ContractsProvides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.Makes special studies, investigations and analyses and prepares related reports.Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.Will require occasional evening or early morning calls to align and coordinate with international customers.Performs other related duties as required.This position will require 10% travel for business purposes.Qualifications You MUST Have:Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experienceAerospace industry experienceSAP knowledge and experienceQualifications We Prefer:Proven customer support experience or experience as a Client Service RepresentativeProject Management experience working in cross functional teamsProficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)What We OfferSome of our competitive benefits package includes:Medical, dental, and vision insuranceThree weeks of vacation for newly hired employeesGenerous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy optionTuition reimbursement programStudent Loan Repayment ProgramLife insurance and disability coverageOptional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protectionBirth, adoption, parental leave benefitsOvia Health, fertility, and family planningAdoption AssistanceAutism BenefitEmployee Assistance Plan, including up to 10 free counseling sessionsHealthy You Incentives, wellness rewards programDoctor on Demand, virtual doctor visitsBright Horizons, child and elder care servicesTeladoc Medical Experts, second opinion programAnd more!At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.The salary range for this role is 82,000 USD - 164,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.Privacy Policy and Terms:Click on this to read the Policy and Terms
