Front Desk Agent

Extended Stay America Premier Suites - Portland

  • Portland, OR
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.Responsibilities:
  • Manage guest check-ins and check-outs appropriately
  • Take reservations in person, via email, or over the phone, including group bookings.
  • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
  • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
  • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
Qualifications:
  • Availability to work flexible schedules, including weekends and holidays.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
  • Proven customer service experience with a strong guest-focused mentality
  • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
About Company:
Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Extended Stay America Premier Suites - Portland