Reception Team Leader
- McHenry, IL
- Permanent
- Full-time
- McHenry Clinic, McHenry IL
- 80 Hours/2 Weeks
- Day Shift
- Monitors quantity and quality of work performed.
- Interviews, trains, supervises and evaluates employees.
- Maintains equipment and supplies for departments.
- Revises, develops, and implements policies, procedures and performance standards.
- Manages departmentalized expenses involving staff and materials.
Bachelor of Science degree in a related field is preferred.
Three to five years of Supervisory experience preferred. Special Physical Demands:While performing the duties of this Job, the employee is regularly required to walk, sit, talk or hear. The employee is frequently required to stand; reach with hands and arms. handling, fingering, feeling and stoop, kneel or crouch and see. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Culture of Excellence Behavior Expectations:To perform the job successfully, an individual should demonstrate the following behavior expectations:Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.Benefits:Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:· Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.· Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.· Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.· Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.· Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.· Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.