ISRS - MENTAL HEALTH CRISIS RESPONDER
- La Crosse, WI
- Permanent
- Full-time
- Demonstrate mutual respect, humility, and honesty in all interactions
- Speak up appropriately, even when expressing unpopular viewpoints
- Actively listen and remain open-minded to diverse perspectives
- Set clear goals and objectives to motivate self and others to achieve outcomes
- Seek new opportunities to improve processes and drive sustainable results
- Hold self and others accountable through consistent evaluation and monitoring
- Foster a collaborative environment that encourages knowledge sharing and growth
- Provide mentorship and support to help self and others reach full potential
- Recognize and leverage diverse strengths within self and team
- Understand and communicate a compelling vision that aligns with organizational goals
- Develop and execute comprehensive strategies to achieve long-term objectives
- Connect daily work to the bigger picture, inspiring self and others to contribute meaningfully
- Navigate complex situations by considering multiple perspectives
- Adapt quickly to changes and uncertainties in the work environment
- Make critical decisions using analytical skills, experience, and input from others
- Communicate and collaborate effectively with stakeholders across the organization
- Influence others through coaching, consulting, and team-minded thinking
- Develop and sustain partnerships that create positive outcomes for all stakeholders
- Understand and address the needs and concerns of the community
- Incorporate community perspectives into decision-making processes
- Drive initiatives that create positive impacts beyond the organization
- Show self-awareness and manage emotions effectively in challenging situations
- Seek and respond constructively to feedback, even in the face of setbacks
- Balance empathy with accountability when leading self and working with others
Early Shift-Weekdays (Mon. through Fri.) 5:00 PM to 11:00 PM
Late Shift-Weekdays (Mon. through Fri.) 11:00 PM to 7:30 AM
Day Shift-Weekends (Sat. and Sun.) 7:30 AM to 4:30 PM
Early Shift-Weekends (Sat. and Sun.) 4:30 PM to 11:00 PM
Late Shift-Weekends (Sat. and Sun.) 11:00 PM to 7:30 AM
---Will be expected to cover at least eight shifts per month, including rotating holidays.Carries a cell phone and laptop and is connected with law enforcement, emergency rooms and other referring parties by an answering service.Responds to calls by phone and also performs on-site, face-to-face crisis intervention and mental health assessment services at various locations, within La Crosse County, including hospital emergency rooms, residences, and other locations in conjunction with law enforcement and other program staff.Assesses adults/adolescents/children for risk of harm to self and others, using standardized clinical tools.
Assesses nature of presenting problem and makes care recommendations to emergency room physicians.Arranges for stabilization services in residential and/or outpatient settings. Develops Assessment and Response Plans for persons experiencing crisis.Demonstrates self-leadership, seeks out opportunities for personal growth and development, accepts feedback and demonstrates ability to learn and apply.Shares ideas and demonstrates respect, humility, honesty, and open-minded thinking.Demonstrates flexibility, acceptance of change and emotional intelligence.Takes initiative and demonstrates the ability to think critically and strategically.Participates as a contributing member of the team and brings authentic self to discussions regarding all aspects of the work.Demonstrates ability to build and maintain effective relationships.Contributes positively to an inclusive workplace.Participates in multidisciplinary dispositional staff meetings, regular supervisory/training sessions, and conferences and in-service training as required.Uses laptop computer database to perform data entry into an electronic health record.Completes up to 40* hours of initial training on crisis assessment and response within the first ninety (90) days of employment (*20 hours for experienced mental health professionals).In this public service position, employee is required to be courteous, cooperative, respectful and non-judgmental at all times, with the public and clients. Also establishes and maintains a courteous, cooperative and respectful working relationship with other employees, supervisors and public officials.Physical demands: Large percentage of time is spent talking and hearing. A smaller portion of time is spent sitting, using near and far vision, typing, and carrying equipment weighing approximately 15 lbs. A limited amount of time is spent standing, walking, and climbing (using feet and legs). There is the threat of physical attack or injury from clients in unusual situations. Uses automobile, laptop, and cell phone. Uses independent judgment and coping skills and works under pressure and duress. Drives vehicle in all weather conditions.Related Job Functions
May be required to work nights, weekends, and holidays or during community emergencies and/or disasters, when work may vary from normal job responsibilities.This job description is not intended to encompass every job duty or responsibility but is only illustrative. This position is required to perform other duties as may be assigned or required.Knowledge, Skills and AbilitiesAbility to relate effectively to individual persons with mental illness and/or family members; ability to relate positively and constructively to difficult clients and to clients who do not organize their thoughts well.Ability to relate positively to other community service agencies in the provision of service to persons with mental illness, family members and persons experiencing crisis situations.Familiarity with federal, state and local laws related to services for the treatment of persons with mental illness and the special confidentiality concerns related to emergency situations.Ability to operate a computer and update an electronic health record.Ability to be non-judgmental, empathic and provide comfort to persons with mental illness.Ability to prioritize and problem-solve efficiently and effectively in high-stress situations.Knowledge in family dynamics, including the out of home care system.Knowledge in Children's service system.Knowledge and skills in defusing behavioral challenges.Training, Experience and Other RequirementsBachelor's degree in Social Work, Psychology or Counseling, or closely related field. With appropriate related work experience, may consider another degree or high school diploma.Previous experience working with persons with problems of mental illness or persons experiencing mental health crises.Successful completion (within three months after beginning the position) of 40 hours Wisconsin Certified Crisis Program training which is provided as part of on-the-job training.Access to reliable personal transportation with a valid driver's license and must carry the County's required liability insurance coverage.Must live within a distance that allows for a reasonable response time to multiple locations within La Crosse County. This is roughly stated as less than 30 minutes from downtown La Crosse.