Insurance Customer Service Representative

• Provide helpful answers to clients on any policy or billing questions including explanation of coverage or rate changes to ensure complete understanding
• Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process
• Document any policy changes on customer accounts according to NAIC regulations in our book of business and clearly communicate with customers about those updates
• Help create competitive quotes when it is time to issue renewals or make updates to a current policy
• Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners so you can help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address the latest rules and policy updates

• Candidates should have basic computer skills and be proficient with Microsoft Office Suite (Word, Excel PowerPoint, etc.)
• Candidates should have an Associates or Bachelor’s degree, but all candidates with insurance industry experience will be considered
• Must have very strong follow up, written and verbal communication skills and problem-solving skills
• Applicants must have an active insurance license in their state or be willing to get licensed in 90 days
• Insurance experience as an insurance agent or other position is highly preferred but candidates with the appropriate skills should still apply, training is provided

Sherrill Insurance Agency