
Assistant Store Manager, Woodbury Commons Outlet
- Central Valley, NY
- $26.00-28.00 per hour
- Permanent
- Full-time
- Immediately welcome customers and proactively offer assistance.
- Provide a dynamic service presence to each location.
- Skilled at asking appropriate questions to identify a customer’s needs in order to effectively provide them with guidance.
- Knowledgeable of store layout,current merchandise assortment, and ability to direct customers to the appropriate area.
- Help foster a welcoming, fun, encouraging and energetic customer environment.
- Create a positive work environment through collaboration.
- Consistently achieve personal and store sales goals; serves clients according to the standard of Vilebrequin’s selling ceremony.
- Incorporate the WAVE sales approach in every sale through identifying customer needs, offering personalized solutions, and building lasting relationships.
- Deliver luxury clienteling to provide the best customer experience, both in-store and digitally.
- Study and communicate collection details while assisting clients.
- Ensure the customer wish list is always current with customers being notified when product arrives.
- Exceed individual Key Performance Indicator (KPI) targets: ADS, UPT, Email Capture, Name Attachment Rate, Women’s Sales, and Top to Bottom by delivering top-tier customer service
- Adhere to all corporate customer service policies.
- Demonstrate effective communication with customers, coworkers, and managers.
- Lead by example and positively influence others.
- Demonstrate role responsibility through strong business acumen by leveraging KPI’s to develop and support business driving strategies.
- Assist store leader in leading the selling strategy by ensuring team demonstrates expert knowledge of the product to clients.
- Strive to achieve store sales goals.
- Maintain adequate sales floor supervision.
- Monitor adherence to all corporate customer service policies.
- Exhibit enthusiasm and entrepreneurial spirit to create a positive work environment.
- Support store leader efforts to recruit, train, and develop team, ensuring all roles are filled in a timely manner with top talent.
- Enforce all store policies and procedures.
- Monitor compliance with company dress code.
- Monitor schedule adherence and punctuality.
- Utilize company performance tools to evaluate each associate and provide constant feedback to drive individual growth and improvement in partnership with store manager.
- Perform opening and closing procedures.
- Maintain company’s merchandising standards.
- Maintain standards of cleanliness and organization.
- Enforce company’s loss prevention procedures.
- Support store operations including, but not limited to, processing deliveries and transfers in a timely manner, merchandising goods on the sales floor and maintaining visual standards.
- Execute correct POS processes including proper cash handling and opening/closing the registers.
- Adhere to all operational policies and procedures.
- Adhere to procedures for receiving stock and shipments.
- Assist in the inventory and maintenance of inventory records.
- Monitor supply levels and submit store supply requests.
- Safeguard company property, including key holding.
- Maintain standards of cleanliness and organization.
- Responsible for opening and closing the store.
- High School Diploma/Equivalency Required
- 1-2 years of store leadership experience, preferably with luxury brands
- 3+ years of experience in the luxury retail space
- Knowledge of retail management best practices
- Track record of achieving results
- History of building, leading,motivating, and coaching teams
- Results-Driven
- Strong leadership critical thinking and problem solving skills
- Passion for luxury product with an appreciation for design
- Entrepreneurial spirit
- Solution-oriented
- A professional, welcoming character and presentation
- Ability to generate customer delight
- Client-oriented with an excellent sense of service quality (go the extra mile spirit)
- Excellent communication skills
- Strong attention to detail
- Team-oriented; “win-together” mentality
- Ability to work autonomously
- Displays strong organizational skills and follow-through
- Technologically savvy
- Ability to work a flexible schedule based on business needs, which includes mornings/ evenings, weekends, and holidays
- A generous employee discount
- Medical, Dental,and Vision insurance
- Paid vacations (16 days a year) and holidays
- A 401k plan with an employer contribution
- Weekly Sales Bonus Structure
- Tax-free commuter benefits
- Employee referral program