Admissions Specialist, Children's Crisis (Day Shift)
Jefferson Center for Mental Health
- Lakewood, CO
- $40,800-52,000 per year
- Permanent
- Full-time
- Monitor and coordinate timely admission-decisions and admissions of children/youth for the Crisis Stabilization Unit to promote safe and appropriate admissions while maximizing capacity. Admissions decisions should be made and communicated to the referral source in 30 minutes or less, except for cases with unusual complexity.
- Greet clients and visitors upon arrival, sign them in, obtain insurance information and any other information needed, process payments for copays & facilitate signing of consents.
- Answer multi-line phones and direct caller to the appropriate party or handle the caller's needs directly, demonstrating courteous and professional communication and prioritizing confidentiality.
- Serve as admissions liaison between all stakeholders to facilitate efficient, professional communication and problem-solving activities.
- Acquire pre-authorization and collect insurance information, including verifying Medicaid Eligibility.
- Enter incoming child/youth’s information into the electronic medical records (EMR.) Also provide accurate and detailed billing information in EMR, to include documenting primary and secondary insurance information.
- Schedule transport for new clients, if needed.
- Assemble client's chart and distribute intake information to key individuals.
- Accurately and concisely complete the Census Report for the end of each shift.
- Provide ongoing feedback and information on the status of admissions to clinical team members to coordinate intake and admission efforts.
- Maintain strong customer service including supporting children/youths and parents who may be in crisis with assistance from other JH staff members.
- identify areas for improvement of the admission process, and communicate these to the Admissions Supervisor
- Successfully completes all required training in a timely manner & attends key internal meetings as assigned.
- Follow and enforce all Jefferson Centers' Policies and Procedures, including but not limited to confidentiality, sexual harassment/harassment, dual relationships, physical and sexual abuse reporting, Corporate Compliance and Code of Ethics.
- Achieves and maintains certification as a Qualified Medication Administration Personnel (QMAP)
- Bachelor's degree or Medical Assistant Certifications preferred. (Will consider candidates with HS diploma or equivalent with minimum two years relevant work experience in case management, billing and insurance verification.)
- Experience in a medical setting preferred.
- Understanding of medical terminology, insurance verification, and billing.
- Excellent communication and computer skills.
- Ability to multi-task.
- Exceptional customer service skills.
- All salaries at Jefferson Center are calculated based on years of total relevant experience.*
- The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.*
- Based on full time (40 hours/week). Prorate if less than 40 hours/week*
- Must work a minimum of 20 hours/week to be eligible for bonus*
- Current Jefferson Center employees not eligible for sign on bonus*