Patient Access Representative 1 Part-Time (On-Site)
University of Miami
- Miami, FL
- Permanent
- Part-time
- Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.
- Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
- Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
- Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self- pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront.
- Perform other duties as assigned based on departmental needs.
- Excellent verbal and written communications skills in English.
- Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
- Excellent mathematical and cash management skills.
- Knowledge of medical terminology preferred.
- Ability to work as an integral team member under minimal supervision, in a fast-paced, complex and highly stressful environment.
- Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds.
- Computer literate and ability to use multiple systems and acquire proficiency in the following electronic systems: UChart Cadence/Prelude/Enterprise Billing, Passport HealthWorks Compliance Checker, Availity, RIS-PACS, CaneCare, UMCare, Intellidose, MCSL, Experian and all online verification systems used by contracted payors.
- High School Diploma required; Bachelor’s degree preferred
- One (1) year of customer service experience required; experience in a healthcare related setting preferre.
- Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.