Guest Services and Event Sales Associate

• Demonstrate and believe in Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity and Quality
• Demonstrates and supports a culture of diversity, equity and inclusion
• Answer incoming guest calls across multiple Chicken N Pickle locations and assist with various inquiries about the venue, pickleball, and events.
• Direct calls that require assistance to the appropriate staff at each location.
• Provide outstanding customer service in a fast-paced environment.
• Manage inbound web event leads as defined with a sense of urgency, accuracy, and professionalism
• Book private events as defined from inbound calls, store level team back-up, and various sales campaigns
• Manage contacts in TripleSeat and follow up with inbound requests
• Identify opportunities for selling and upselling from inbound calls and web leads
• Contribute to the overall sales team goals by meeting and exceeding personal quotas, monthly, quarterly and annually
• Participate in testing environments and provide feedback to help form the CNP Call Center
• Be available to work a schedule conducive to call volume needs as defined and agreed upon
• Support the Property Events program by booking vendors, ensuring successful operational execution, managing BEOs, and helping maintain the playbooks

• Create, manage, and confirm event bookings with great attention to detail.
• Manage and maintain all required information on Banquet Event Orders (BEOs) for private events, pickleball reservations, and other event-related information as it pertains to the property.

• Ensure local teams are aware of guests phone calls that require a follow-up and responses are handled timely
• Communicate with the Event Hostess and Event Manager on property event details, changes/updates to allow for successful event execution by Operations
• Maintain and ensure event BEOs have all the required information in a timely manner
• Communicate any changes/updates for any events to Operations to set them up for success
• Attendance in BEO meetings as needed

• Demonstrate and support Chicken N Pickle's core values: Authenticity, Community, Connection, Integrity, and Quality.
• Maintain a calm, even-tempered, and customer-focused demeanor.
• Demonstrate and support a culture of diversity, equity, and inclusion.
• Exhibit excellent self-accountability and maintain high personal standards of professionalism and conduct.

• 2+ years experience in hospitality, restaurant or entertainment venue focus on events
• Ability to work in a fast-paced environment requiring multi-tasking and problem solving
• Excellent self-accountability for high personal standards of conduct and professionalism
• Flexible in approach; can readily adapt to business and team needs and changes
• Process oriented, highly organized, fast and accurate and able to work under pressure
• Excellent interpersonal and people skills as well as verbal and written communication skills
• Excellent computer skills and ability to learn new software programs
• Working evenings, weekends and holidays may be required for this position, as well as assisting in the restaurant on an as-needed basis.

Chicken N Pickle