Senior Account Manager
- Syracuse, NY
- Permanent
- Full-time
- Handle client service request and all activities
- Be proactive and anticipate the needs of the client and the Risk Management Advisor while providing exceptional and distinctive service
- Participate in special assignments as requested by management
- Travel and participate in client meetings as needed
- Help develop and train other team members as needed
- Perform audits to review for quality of processes and work standards
- Maintain current knowledge & demonstrate efficient use of our client management systems resulting in compliance with minimum service level standards
- Timely management of correspondence as required by department, including email and client document management system
- Seize opportunities to further personal and professional development
- Support team by building strong relationships and sharing knowledge and useful techniques
- Build and maintain relationships with underwriters by creating a professional and complete submission
- Maintain knowledge of markets and carrier appetites
- Exhibit skills necessary to negotiate desirable outcomes by anticipating carrier perspective
- Valid state Property & Casualty insurance license
- Bechelor's degree in business, insurance/ risk management, finance or related field.
- Previous experience in account management or client service within an insurance agency or brokerage, preferred.
- 3+ years experience/ focus, relating to Transportation
- Strong verbal and written skills including the ability to present and express surety concepts to non-industry personnel in layman’s terms
- Ability to shift focus and manage time in order to prioritize work load and to meet time sensitive deadlines
- Lead by example