Customer Service Representative
Best Self
- Buffalo, NY
- $16.00 per hour
- Permanent
- Full-time
- Open and close the clinic as needed
- Check in, schedule and reschedule consumer appointments
- Input and update consumer demographic and insurance information
- Manage and maintain the waiting room
- Request and obtain payments for services
- Answer and route incoming phone calls
- Utilize Electronic Medical Records (EMR) software to assist consumers
- Receive and distribute interoffice mail, postal mail and deliveries
- Order and manage office supplies
- Handle and manage Office Change Fund
- Operate and maintain computers, scanners, fax machines, copiers and cameras
- Accurate registration of new consumers during Same Day Access
- Address site specific reports and requests as required
- Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.
- The ability to manage individuals in crisis, either by phone or in person
- Organized and ability to multi-task
- Strong communications skills
- Strong data entry skills
- Knowledge of and the ability to use Microsoft Suite (Word, Outlook, Excel)
- Knowledge of and the ability to use office equipment (copiers, scanners, fax machines)
- Knowledge of appropriate English grammar and usage
- Experience using Electronic Medical Records software
- An understanding of basic insurance terminology (copay, deductible, co-insurance, etc.)
- High school diploma
- Experience with office technology
- At least one (1) year full time paid experience in a customer service setting
- Sign on bonuses for all
- Multiple health insurance options
- Employee referral bonus
- Tuition Reimbursement
- Clinical license renewal reimbursement
- Generous paid time