Senior Analyst - IT Region/Site Support
- Florence, KY
- Contract
- Full-time
Subject Line: Position Title and State you are Located.About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.Position Details:
Position Type: Contract
Job Location: Florence, KY
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance
Compensation: $24/13-44.82 /hour
- Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
- Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, headsets, docking stations) in accordance with IT operations policy and procedures
- Provisions and maintains network printers, conference room equipment, digital signs, TVs, and other miscellaneous equipment.
- Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers
- Works with IT Service Desk and Site Business Stakeholders to communicate planned IT maintenance requiring IT service outages, and unplanned Incident Response notifications
- Escalates incidents to the appropriate IT engineering and operations resources in accordance with established IT Incident Response procedure
- Monitors open support requests for accuracy, urgency, and problem resolution
- Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
- Provide project support for the implementation of new technologies which enable the business examples include Digital Plant, IMM, PI, MES, LIMS and other
- Provides project support for the procurement and goods receipt pertaining to IT projects and Manufacturing projects which require IT-OT integration solutions.
- Assist IT Infrastructure and Operations teams in efforts to tack and mange IT assets (logical and physical) which are deployed at manufacturing location
- Coordinate maintenance requests and change requests from manufacturing facility maintenance provider, Power, HVAC, Fiber, and Copper cabling.
- Assist IT Infrastructure engineering and operations team with Monitoring & Network Administration, including Change Management, and Incident Response.
- Assists IT Security engineering and operations teams with Vulnerability Response, and Security Incident Response
- "Understand" Safe Work Permit process
- Strong knowledge of Windows platforms: Windows 10, Windows 11,
- Strong knowledge of networking concepts such as TCP/IP protocols
- Hands-on knowledge of Client, Client, Ricoh, Zebra printers and copiers
- 5+ years of IT-industry experience
- Experience working in a manufacturing or laboratory facility
- Windows Server 2019, 2022
- Mobile Device Management experience
- Project Coordination experience
- A+ certification or equivalent networking experienceApply Today!On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.#25-04923
INDOJ