Part Time PSR / Medical Receptionist

• Call Center Duties:

• Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
• Schedule patient appointments, including outbound annual appointment reminders
• Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
• Perform patient verifications
• Contact patients via telephone to confirm upcoming appointments

• Front Desk Duties:

• Accurately enter and communicate patient charges
• Collect co-payments from patients as required by insurance guidelines
• Review registration information on file, verify insurance plan information
• Update and maintain patient insurance and demographic information
• Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Center for Advanced Eye Care departments when needed
• Schedule patient appointments
• Communicate with providers and staff throughout daily events

• At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
• Excellent communication skills, both written and verbal.
• Proficiency in using computer databases including typing accuracy.
• Ability to work quickly and accurately while maintaining a positive patient experience.
• Strong problem-solving skills and a proactive approach to resolving issues.
• High Level of professionalism and friendly approachable demeanor.
• Strong organizational skills and attention to detail.
• Ability to work two evenings per week and two Saturdays per month to meet patient needs.

JazzHR