Payment Systems Specialist

• Process ACH file exceptions and rejects and approving return file
• Review reports for returns, complete return adjustments to member accounts, deceased member notifications, and approving return file.
• Process iPay exceptions and rejects and cancel payments and subscriber accounts in the iPay system as necessary
• Generate and submit the external ACH files from Alkami to the Fed for retail and business members
• Create, maintain and delete preauthorized ACH transactions on the core.
• Balance ACH files and prepare entries when needed.
• Reconcile General Ledger related to ACH, iPay, Credit Cards, Zelle and Fraud/Chargebacks.
• Process check exceptions and rejects and approving return file.
• Complete check adjustments to member accounts and cases to Fiserv.
• Monitor and charge off negative shares and loans daily.
• Order replacement credit card plastics as requested.
• Track settlement for Credit and Debit card portfolios.
• Process credit card account maintenance requests, including ownership change, address change, closing accounts, limit charges, and promotional program maintenance.
• Process debit card adjustments, download files, research problems, and prepare daily recap of activity.
• Monitor instant issue card stock the credit union, replenish stock as necessary, and alert the Payment Systems Manager when stock is low for reorder.
• Research and resolve member/team member inquiries regarding credit/debit card transactions, account statements, disputes, and monetary adjustments.
• Adapt to additional responsibilities as assigned.

• High school diploma or equivalent.
• Minimum of one year of financial institution experience.
• Customer service experience preferred.

• Knowledge of the ACH network and transaction workflow.
• Knowledge of the check network including FCN and transaction workflow. Knowledge of card network and transaction workflow.
• Computer skills include, but not limited to, Microsoft Office, Internet.
• Excellent data entry and typing skills.
• Excellent oral and written communication skills; effectively listen, take instruction, and disseminate information.
• Conscientious and performs accurate work with respect for regulations and standards.
• Ability to read, comprehend and analyze general business material, technical procedures, and government regulations.
• Ability to solve practical problems.
• Basic knowledge of accounting and reconciliation of accounts.
• Possess a working knowledge of all relevant Banking Rules and Regulations.

• Work Environment: Business office, the noise level in the work environment is usually quiet to moderate.
• Physical Requirements: Ability to sit or stand at a desk the majority of the workday; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch. The employee may occasionally lift and move up to 30 pounds.

• Medical, dental and vision insurances
• Supplemental insurances
• Pre-tax and Roth 401(k) Safe Harbor options
• Flexible spending accounts
• Health Savings Account (HSA)
• Paid time off (PTO)
• Paid holidays, including birthday
• Bereavement and pet leave
• Basic Life/AD&D, short-term and long-term disability coverage at no cost
• Voluntary Life/AD&D
• Employee Assistance Program

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