General Manager

• Maintains active contact with the Client/Contract Administrator. Monitors ASM Global compliance with all provisions of the services contract.
• Aggressively promotes the use of the facility to maximize its utilization.
• Negotiates lease agreements as determined necessary and in the best interests of the facility.
• Negotiates contracts and agreements with event organizers, hosts, managers, and agents.
• Establishes and maintains effective working relationships with the Client/Contract Administrator, boards, tenants, government departments and agencies, entertainment industry, community, and civic organizations to encourage continual and regular use of the facility.
• Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
• Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
• Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
• Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.
• Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue.
• Conducts marketing, budgeting, and weekly staff meetings.
• Directs the development and administers the execution of operating and marketing financial plans and documents; to include operating revenue fundraising/sponsorship sales and expense budgets; capital expense plans and budgets.
• Provides for control of day-to-day operations; assuring the coordination of plans, programs, and events; conducts post-event operational and financial review and analysis.
• Provides final approval of all contracts and agreements with suppliers, promoters, and tenants for necessary activities and services at the facility.
• Provides or coordinates for timely and effective response to directives and requests received from internal and external organizations, agencies, departments, and individuals; assures and maintains the integrity of the facility and ASM Global in all forms of communication and personal contacts.
• Oversees and advises Human Resources on any necessary revisions/modifications to the staffing plans, including number and types of employees, essential functions, salaries, and benefits.
• Assures the administration of personnel and the operation of plant and facilities are conducted in accordance with applicable local, state, and federal regulations.
• Evaluates facility practices and recommends improvements to better reflect the needs of the Client and the
• facility, and/or to improve the efficiency and safety of operations, in compliance with ASM Global policies and procedures.
• Responsible for recruiting, training, supervising, and evaluating administrative and supervisory staff.
• Establishes and maintains effective working relationships with the tenants, employees, union representatives and the public.

• Bachelor's Degree (BA) from a four-year accredited college or university with major course work in business or public administration or related field
• Minimum of 5-7 years’ experience industry experience in a senior management function of a Theater/Performing Arts Center, Arena, Convention Center or stadium, or equivalent combination of education and experience
• Experience in contract negotiation, business law, purchasing procedures, and supervising personnel.
• Experience in labor relations and union contracts, if applicable

• Excellent communication and interpersonal skills and organizational ability
• Ability to work with and maintain highly confidential information is required.
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations
• Strong orientation towards hospitality/customer service for the meeting, convention, and entertainment industry
• Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management
• Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
• Ability to manage a facility of same size and type.

• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to work under minimal supervision.
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed.
• Must have professional attitude and appearance.
• Some travel required.

ASM Global