Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.Primary FunctionThe Supervisor - Loss Mitigation Fulfillment is responsible for supporting Fulfillment associates and the leadership team to increase production and improve quality and efficiency. This individual will work with the Loss Mitigation and Fulfillment teams to minimize losses on delinquent mortgages by working according to client/investor guidelines to resolve delinquencies.Direct Reports: ☒ Yes ☐ NoIf yes, list what positions report into the role.
Team Lead - Fulfillment
Loss Mitigation Fulfillment Specialist I
Loss Mitigation Fulfillment Specialist II
Principal Duties:List of required duties below. Distinguish on-site duties with a *.
Supervise a team of Fulfillment specialists located at multiple sites with a focus on Mod Creation and/or Mod QC Processing
Provide Modification Creation and/or Modification QC processing guidance and leadership for management and staff.
Lead, train, and mentor staff to develop and reinforce skills, improve processes and procedures, and increase overall effectiveness.
Provide oversight and monitoring of department workflow to ensure timely and accurate process adherence.
Work directly with the Fulfilment Business Analyst to create automation and reporting to monitor and enhance department performance.
Identify key constraints and roadblocks to improved modification creation/qc processing timelines and individual performance levels.
Monitor productivity and determine means to increase output.
Create new documented procedures and manage changes to existing procedures.
Monitor/approve associate time records.
Ensures compliance with company policies and procedures.
Undertake special projects related to departmental activities.
Performs related duties as assigned by management.
*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.Education and ExperienceRequired education and experience. Examples below.
High School Diploma required.
College degree preferred.
6+ years of Loss Mitigation and/or Fulfillment experience required.
3-5 years of supervisory experience.
Knowledge, Skills, and AbilitiesRequired knowledge, skills, and ability. Examples below.
Demonstrated achievement in identifying and managing performance targets.
Must have strong communication skills; strong analytical skills; and strong organizational skills with attention to detail.
Must be a self-starter with excellent time management skills and be able to work independently.
Must have excellent process management skills and experience writing detailed procedures.
Proficient in Microsoft Word and Excel
A basic understanding of Collections. Foreclosure, Bankruptcy and REO is required.
Self-Motivated. Ability to work independently with minimal supervision.
Strong analytical, problem solving and mathematical skills to be used to improve team’s performance.
Ability to work overtime as needed.
Understanding of mortgage lending and servicing
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.Additional Information:While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.Company Benefits:Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!Medical, dental, and vision insuranceHealth Savings Account with employer contribution401(k) Retirement plan with employer matchPaid Maternity Leave/Parental Bonding LeavePet insuranceAdoption AssistanceTuition reimbursementEmployee Loan ProgramThe Newrez Employee Emergency and Disaster Fund is a new program to support our team membersNewrez NOW:Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choiceEmployee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employeeNewrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributionsEqual Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
