Big Spring eStores - In-Store Shopper - Part-Time
- Big Spring, TX
- Permanent
- Part-time
HEART FOR PEOPLE - commitment to work hard to make sure People come first?
HEAD FOR BUSINESS - a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS - initiative to step up and do what needs doing?We are looking for:
-strong customer service skills; ability to work in a fast-paced environment; decision-making skillsWhat is the work?
Customer Service:
-Selects merchandise from sales floor to complete customer online orders
-Sorts / unloads selected merchandise into refrigeration, frozen, or dry storage holding areas
-Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers
-Makes decisions on customers - behalf if requested item is unavailable
-Provides superior customer service; answers product-related questions, locates products, and helps in-store Customers, as needed
-Returns extra / unwanted products to their proper in-store location
-Communicates continuously with department Managers and Partners to locate product
-Minimizes shrink through careful handling of product
-Follows Standard Operating Procedures (SOPs); achieves productivity standards
-Performs eStore Curbie duties, as neededSanitation / Stocking / Food Safety:
-Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation
-Gathers baskets and picks up trash inside and outside eStore as needed
-Maintains / stocks bag areas
-Organizes carts / maintains cleanliness within the eStore
-Maintains standards for safety and sanitationWhat is your background?
-Minimum age 16
-High school diploma, or equivalent (preferred)
-3+ months of experience as a Curbie or related experience
-Experience in personal shopping a plus
-Completion of all required training upon hire (e.g., Alcohol Seller - s Training)Do you have what it takes to be a fit as an H-E-B eStore In-Store Shopper?
-Strong customer service skills
-Strong communication skills
-Ability to make effective decisions on behalf of the customer with limited information
-Ability to prioritize and handle cross-functional tasks
-Ability to work a flexible scheduleCan you...
-Perform in a fast-paced work environment which requires detailed work and precision
-Work with Customers and stay attentive to their needs
-Work a flexible schedule, based on business needs
-Work in varying conditions; work while exposed to hot, wet, and/or cold conditions
-Constantly* walk, reach at waist, grasp
-Frequently reach at knees, push / pull with arms
-Occasionally sit, stand, reach overhead, reach at shoulders, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, pinch, perform fine motor movements
-Demonstrate the ability to lift 55 lbs, and manage in excess of 55 lbs**
-Use a manual pallet jack multiple times per day
- While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day