Supported Housing Case Manager

DeKalb Community Service Board

  • Decatur, GA
  • Permanent
  • Full-time
  • 6 days ago
Claratel Behavioral Health is an innovative, community-based behavioral health and developmental disabilities services organization located in metropolitan Atlanta, Georgia, offering a full range of mental health services, developmental disabilities programs and substance abuse treatment to more than 11,000 citizens annually who are uninsured and underinsured. As a public, not-for-profit organization, Claratel Behavioral Health operates more than 20 locations in DeKalb County with a diverse workforce of more than 500 direct-care and support staff. Our staff of physicians, nurses, clinicians and support personnel is dedicated to helping our clients and their families recover from these debilitating disabilities and resume productive lives. We strive to provide the highest quality, evidence-based services in the least restrictive settings, and we envision a community in which disabilities no longer limit potential.This program is provided to adults living in permanent subsidized housing to promote housing stability, wellness, independence, recovery, and community integration. Housing stability is measured by ongoing housing, decreased number of hospitalizations/ER visits/incarcerations, decreased frequency and duration of crisis episodes, and by increased and/or stable participation in maintenance of personal housing stability and wellness. Supports based on the individuals’ needs are used to promote resiliency while understanding the effects of SPMI and lived trauma. The Housing Support staff will serve as the first point of contact for landlords/property owners for any issues arising with an individual in supportive housing, and will provide linkage to community, general entitlements, psychiatric/substance use/medical services, crisis prevention, and intervention services.JOB SUMMARYThe Housing Support Case Manager is an integral part of the Housing Support Program, which provides multiple supports including case management and psychosocial rehabilitation to assist individuals living in permanent subsidized housing to promote ongoing housing stability. Under general supervision, Housing Support Case Managers must provide the following types of support:
  • Assistance with housing search, leasing, and move-in processes
  • Purchase of initial housing furnishing, deposits, household goods for the one-time move-in needs
  • Safety and wellness checks and housing safety inspections
  • Developing a Housing Stability Support Plan as an adjunct to an individual’s IRP
  • Early intervention to mitigate factors impacting housing stability (e.g., late rent payment, lease violations, tenant/landlord or property owner conflicts)
  • Education on the roles, responsibilities, and rights of tenant(s) and the landlord/property owner
  • Assistance with the annual housing recertification, inspection, or voucher conversion processes
DUTIES AND RESPONSIBILITIESThe Housing Support Case Manager will:
  • Carry a caseload (25-35 clients) and conduct a minimum of 1 (one) visit per week/per client within current residence or community setting for the first three months after obtaining housing. After three months, individuals are required to be seen twice per month
  • Provide care coordination to ensure stability of housing and independent living skills and facilitate referrals and linkages to internal/external community services/providers to assure a continuum of services
  • Provide on-going support, case management, and skills training in accordance with the strengths, needs, abilities, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives
  • Gather information from client, family members, and/or support system(s) to ensure client is receiving appropriate level of care
  • Recognize the need for crisis intervention and notify designated supervisor/clinical contact of escalated situations
  • Complete timely, high-quality documentation for all service contacts including face-to-face and collateral meetings and outreach attempts (within 24 hours) to meet agency and state standards
  • Participate in weekly team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers
  • Meet agency productivity standard of 40 billable hours per month
  • Meet regularly with program manager as a means of enhancing professional growth, reviewing and evaluating the provision of services and supports, and evaluating performance
  • Perform additional duties as assigned by team lead/program manager/director
WORKING CONDITIONS
  • Community setting, typically working Monday-Friday 8:15am-5:00pm; however, some evening and weekend hours will be required, including HSP crisis warm line rotation
  • Service delivery is in-person
  • Travel throughout DBHDD Region 3 required
  • Ability to use a computer, telephone, fax, copy and scanning machine
  • Must pass a pre-employment drug screen and background (fingerprint) check, have valid Georgia driver’s license and motor vehicle record, complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings
MINIMUM QUALIFICATIONS
  • Bachelor’s degree in related field (such as human services, psychology, counseling, criminal justice, sociology, or social work) or equivalent education and experience
  • One year of experience in a behavioral health setting providing case management/community support service or similar
  • Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone
  • Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community
  • Must have transportation to and from work, strong interpersonal skills & be a positive team player.
Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so.For more information visitDeKalb CSB is an equal opportunity employer regarding disability under VEVRRA and ADAThank you so much for your interest in joining our team! Due to the high number of applications we receive, we’ll be reaching out directly to those selected for an interview. We truly appreciate your understanding and wish you the very best in your job search journey.Claratel is an Equal Employment Opportunity Employer (EOE).

DeKalb Community Service Board