Client Manager

MedPro Disposal

  • Naperville, IL
  • $75,000-85,000 per year
  • Permanent
  • Full-time
  • 7 days ago
Company Overview:MedPro Disposal is a national leader in healthcare compliance, offering innovative solutions in medical waste management, OSHA/HIPAA training, and regulatory support. Our tech-enabled, client-first approach empowers healthcare providers to stay compliant, safe, and focused on delivering exceptional patient care.Join a fast-growing, mission-driven company making a real impact in healthcare.Position Overview:Are you a relationship-driven professional who thrives on solving problems and delivering value?MedPro Disposal is hiring a Client Manager to join our growing team in Naperville, IL. In this fully onsite role, you’ll serve as a trusted advisor to a portfolio of healthcare clients—driving retention, identifying growth opportunities, and ensuring seamless delivery of compliance solutions.This is a high-impact opportunity to help healthcare providers operate more efficiently and safely while building a rewarding career in a booming industry.Key Responsibilities:
  • Client Relationship Management: Serve as the main point of contact, delivering proactive communication and white-glove service.
  • Strategic Account Growth: Identify upsell and cross-sell opportunities aligned with client goals.
  • Problem Resolution: Address service issues professionally, balancing client satisfaction with business needs.
  • Retention Strategy: Monitor account health, flag churn risks, and implement retention tactics.
  • Solution Delivery: Use client insights to recommend tailored compliance solutions.
  • Cross-Functional Collaboration: Partner with sales, operations, billing, and support teams for seamless service.
  • CRM Management: Maintain accurate records in Salesforce, HubSpot, or similar platforms.
  • Industry Awareness: Stay informed on healthcare compliance trends and competitor offerings.
Qualifications:
  • Experience: 2+ years in client/account management or B2B sales; healthcare experience is a major plus.
  • Communication Skills: Excellent verbal, written, and interpersonal skills.
  • Education: Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field preferred.
  • CRM Proficiency: Strong knowledge of Salesforce, HubSpot, or similar tools.
  • Organized & Results-Driven: Skilled at managing multiple accounts and delivering outcomes.
  • Client-Centric Mindset: Passion for helping clients succeed and building long-term relationships.
  • Problem-Solver: Analytical thinker with a knack for developing effective solutions.
Compensation & Benefits:
  • Earning Potential: OTE of $75K–$85K+ with uncapped commissions
  • Career Growth: Clear advancement pathways, mentorship, and ongoing training
  • Health & Wellness: Comprehensive medical, dental, and vision insurance for you and your family
  • Work-Life Balance: Generous PTO, paid holidays, and a collaborative, high-energy culture
  • Meaningful Impact: Help healthcare providers improve compliance and focus on patient care
Application Process:Shortlisted candidates will be required to complete a brief sales skills assessment before the initial interview.EEO Statement:MedPro Disposal is committed to fostering a diverse and inclusive workplace. We are an equal-opportunity employer and encourage applications from all qualified individuals, regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

MedPro Disposal