
Sr. Program Manager, Global Systems Training
- Phoenix, AZ
- Permanent
- Full-time
- Lead the end-to-end management of global systems training programs, from strategy development to execution and continuous improvement.
- Partner with leadership, system owners, and SMEs to align training initiatives with business goals and system implementation roadmaps.
- Design scalable, repeatable frameworks for training delivery that ensure consistency across regions and business units.
- Establish and monitor KPIs to measure training effectiveness, adoption rates, and impact on business performance.
- Drive change management efforts, fostering engagement and adoption of new technologies across diverse stakeholder groups.
- Oversee the development of training assets (e-Learning, ILT, microlearning, toolkits), ensuring alignment with adult learning principles and system complexity.
- Manage vendor relationships and global partnerships to expand training capabilities where necessary.
- Champion a culture of continuous learning and system proficiency, anticipating future skill needs as enterprise systems evolve.
- Bachelor's degree in Business, Learning & Development, Information Systems, or related field (Master's degree preferred).
- Proven experience (5+ years) in program management, with a focus on training, learning systems, or enterprise-wide initiatives.
- PMP, PgMP, or equivalent program/project management certification.
- Ability to define KPIs, analyze adoption and training data, and apply insights to improve program outcomes.
- Proven track record of designing and implementing scalable training programs in global, cross-functional environments.
- Hands-on experience with enterprise systems such as SAP, MES, PLM, Atlassian, Salesforce, or comparable platforms.
- Exceptional communication, facilitation, and stakeholder management skills.
- Demonstrated ability to thrive in a fast-paced, scaling environment where priorities shift quickly, delivering high-quality training solutions under tight deadlines while maintaining excellence standards in our exciting, high-growth organization.