Customer Service Associate

State Farm

  • Carrollton, GA
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.Responsibilities:
  • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
  • Keep track of customer accounts and make updates with new account information as necessary
  • Regularly meet with sales lead to receive the newest service and product knowledge
  • Reply to incoming calls from customers including products and service questions, general information, and complaints
  • Communicate frequent customer suggestions to the team to troubleshoot
Qualifications:
  • High school graduate, G.E.D. recipient, or equivalent
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Experience working in a customer-oriented atmosphere
About Company:
The Templeton Team will strive daily to provide customer service above and beyond our customers' expectations. The Templeton Team is going to create an ongoing and lasting relationship with our customers. We focus on Car Insurance, Home Insurance, Life Insurance, Business Insurance, Condo Insurance, Renters Insurance, Health Insurance, and more throughout the Carrollton, GA area. Our team will meet our customers' financial needs while at the same time helping our customers reach their goals and dreams. We are here to help you stay protected.

State Farm