IT Network Specialist Intern
ManTech
- Altadena, CA
- $51,400-85,200 per year
- Training
- Part-time
- Experience in a computer hardware environment, or the equivalent combination of formal education, training, and experience
- Resolve a broad range of technical issues in support of customer’s computer and mobile hardware, software and network related issues.
- Install, configure and troubleshoot software
- Maintain and updates records and tickets using ServiceNow
- Provide support on an as needed basis outside of normal business hours
- Alert management to any issues that may require escalation with details of the situation
- Assist with day-to-day enrollment/provisioning/monitoring of devices; Assist with configuration and roll-out of devices for agency
- Full life-cycle Managed Mobility Services including procurement, staging, and kitting
- End-to-end responsibility for mobile device life cycle management business including
- Monitor and track incidents and trouble call in current ticketing system in support of the incident and problem management process; recognize high priority tickets and take action within the expected response time
- Update all assigned tickets capturing troubleshooting activities and resolution
- Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
- Excellent customer service skills
- Ability to prioritize among multiple, competing requests
- Must be a self-starter with strong organization skills
- Effectively communicate with all levels of internal management
- Windows 10
- Apple 10.15 Catalina and 11 Big Sur
- Familiar with Apple Jamf
- Experienced with the enterprise Mobile Device Management (MDM) is plus
- Experienced with managing computers in an Active Directory environment
- Solid understanding of networking (wired/wireless)
- Ability to think creatively to troubleshoot and develop solutions
- Familiar with PIV (Personal Identification Verification)
- Customer Service Skills – capable of trouble-shooting computer software/hardware issues via IT help/service desk
- 100 in the field, working onsite with IT help/service desk
- Will be working part-time each week, splitting shifts with other interns/employees
- Onsite location: Woodbury, CA and Altadena, CA
- Start date – Monday, May 6th
- End date – tentative - End of August/Mid-Sept
- Current student of, or completion of a Junior College/ Vocational school program, or certification program in the relevant field
- At least 1 year of relevant field work
- Must have knowledge of mobile computing and telephony, including but not limited to device management and deployment, understanding application and operating systems (Window, iOS, and Android platforms)
- Excellent English oral, written and listening communication skills
- Excellent analytical and problem-solving skills. Proficiency with Microsoft Office Suite
- Experience with IT Service Management Software
- Strong organizational skills
- Strong customer service skills C.
- 2+ years of experience (desirable) in a computer hardware environment, or the equivalent combination of formal education, training, and experience
- On track to obtain a degree in computer technologies or related field from a 2-year or 4 year college.
- Intune Mobile Device Management (MDM)
- ServiceNow Incident Management experienced desired but required.
- No clearance required to start but must be able to obtain a Public Trust upon start.