Agriculture Customer Service Representative (Manteca, CA)
Wilbur-Ellis
- Manteca, CA
- $20.87-27.86 per hour
- Permanent
- Full-time
- Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with suppliers, drivers, and fellow employees from multiple locations, including the ability to maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service
- Ability to remain calm in a fast-paced environment
- Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
- Ability to respond professionally to common inquiries or complaints from other employees, customers, regulatory agencies, suppliers, etc.
- Problem-solving ability to attack problems with a positive attitude
- Reads, writes, and speaks the English language fluently
- Assists with order processing, utilizing JDEdwards Enterprise Resource Planning (ERP) software
- Answers phones and responds to all email or phone inquiries in a timely, accurate, and professional manner
- Manage inventory, including performing inventory audits, receiving inventory, and ordering inventory when needed to meet forecast needs
- Work with the support team to ensure the accuracy of the forecast
- Manage a detailed and organized office filing system in compliance with the company retention schedule
- Maintain an organized office and manage adequate supply inventory
- Assist with maintenance of plant safety programs, including taking minutes for monthly safety meetings and tracking safety training requirements
- Works with suppliers to manage supplier on-site inventory, including weekly reports, billing, and records
- Use truck scale and operate EAI automation system to load trucks
- Supports Manager with all other duties as assigned
- High School Diploma or equivalent
- Proficiency with computers, using Microsoft Windows, Microsoft Excel, and ERP order entry systems
- JDEdwards experience is preferred.
- Knowledge of math and the ability to use it in practical application with accuracy
- Ability to sit at a desk and/or computer terminal to write or type for protracted periods
- Skill is using a 10-key calculator
- Knowledge of filing and basic organized office administration
- Mobility to move freely across uneven terrain and up multiple stairs or ladders both indoors and outdoors safely
- In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges from $20.87 - $27.86 per hour. Note that wages may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits,