Customer Support Specialist Kirkland, Washington | Department: Information Technology | Job Type: Full-Time |

EvergreenHealth

  • Kirkland, WA
  • $23.85-38.15 per hour
  • Permanent
  • Full-time
  • 1 month ago
DescriptionWage Range: $23.85 - $38.15 per hourPosted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.About this position:We are looking for an energetic and passionate candidate that is seeking an opportunity to join our IT team at one of the highest-rated healthcare systems in the Puget Sound area! As a Customer Support Specialist, you will be the first point of contact for all EvergreenHealth staff. You will provide 1st and 2nd level assistance for desktop and laptop computers, mobile devices, phone systems, and any other Information Technology related needs. You will provide troubleshooting and support for Cerner, GE, and many other Electronic Medical Record systems. Additionally, you will support the Windows OS and the entire Microsoft Office suite.Job SummaryPrimary provider of computer desktop support for EvergreenHealth staff by providing computer and application assistance. Support is delivered over the phone, in person, or over the network ensuring that client desktop software is up-to-date and assists users in their client system computer needs.Primary Duties: * Responsible for all hardware/software installations, configurations, troubleshooting and on-going support associated with desktop/laptop PCs, according to the standards defined by department policy.
  • Responsible for responding to IT requests via phone, email, and self-submitted incidents.
  • Documenting all troubleshooting, resolution and escalation steps in the Help desk ticketing system, and help desk documentation, as appropriate.
  • Performs other duties as assigned.
License, Certification, Education or Experience:REQUIRED for the position:
  • High School graduate or equivalent
  • 1 year of experience in Information Technology and customer service
  • Demonstrated problem solving, excellent communication and listening skills
  • Technical understanding of PC hardware
  • Current Washington State Driver's license and proof of insurability
DESIRED for the position:
  • A+, MCP/MCSE or equivalent
  • Preferred: 2+ years in a healthcare IT environment
Benefit Information:
Choices that care for you and your familyAt EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
  • Medical, vision and dental insurance
  • On-demand virtual health care
  • Health Savings Account
  • Flexible Spending Account
  • Life and disability insurance
  • Retirement plans (457(b) and 401(a) with employer contribution)
  • Tuition assistance for undergraduate and graduate degrees
  • Federal Public Service Loan Forgiveness program
  • Paid Time Off/Vacation
  • Extended Illness Bank/Sick Leave
  • Paid holidays
  • Voluntary hospital indemnity insurance
  • Voluntary identity theft protection
  • Voluntary legal insurance
  • Pay in lieu of benefits premium program
  • Free parking
  • Commuter benefits
View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.

EvergreenHealth