Customer Support Specialist Kirkland, Washington | Department: Information Technology | Job Type: Full-Time |
EvergreenHealth
- Kirkland, WA
- $23.85-38.15 per hour
- Permanent
- Full-time
- Responsible for responding to IT requests via phone, email, and self-submitted incidents.
- Documenting all troubleshooting, resolution and escalation steps in the Help desk ticketing system, and help desk documentation, as appropriate.
- Performs other duties as assigned.
- High School graduate or equivalent
- 1 year of experience in Information Technology and customer service
- Demonstrated problem solving, excellent communication and listening skills
- Technical understanding of PC hardware
- Current Washington State Driver's license and proof of insurability
- A+, MCP/MCSE or equivalent
- Preferred: 2+ years in a healthcare IT environment
Choices that care for you and your familyAt EvergreenHealth, we appreciate our employees' commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
- Medical, vision and dental insurance
- On-demand virtual health care
- Health Savings Account
- Flexible Spending Account
- Life and disability insurance
- Retirement plans (457(b) and 401(a) with employer contribution)
- Tuition assistance for undergraduate and graduate degrees
- Federal Public Service Loan Forgiveness program
- Paid Time Off/Vacation
- Extended Illness Bank/Sick Leave
- Paid holidays
- Voluntary hospital indemnity insurance
- Voluntary identity theft protection
- Voluntary legal insurance
- Pay in lieu of benefits premium program
- Free parking
- Commuter benefits