Welcome to Pyramid Heating & Cooling-Portland's trusted HVAC experts rooted in dedication and community.What began in 2004 as a humble offshoot of Phillis Construction, Inc., quickly grew into one of the region's most respected names in comfort solutions. As Portland's top pick for heating, air conditioning, and indoor air quality, we've built our reputation on trust, respect, and old-fashioned values-without ever sacrificing innovation or quality.Now, we're looking for a Service Dispatcher to join our passionate team. In this role, you'll be the heartbeat of our operations-carefully coordinating technician schedules, dispatching service calls, arranging returns when parts arrive, and ensuring every customer receives extraordinary service from start to finish.Currently, we have an immediate opening for a Service Dispatcher who will be responsible for maintaining the Service Technician's daily schedules, dispatching calls, scheduling return trips with customers when parts are in, and always providing customers with the highest quality experience.What We Offer:
Employer-paid medical insurance
$125/month employer contribution to HSA
80 hours of PTO
6 paid holidays
8 paid hours of community service
Parking/transit passes
401k with 2% match/employee match of at least 5%
Spiff/commission program
Work Hours: Monday through Friday, 7am - 4pm, weekends and overtime as neededPay Scale: $24.00 - $29.00 per hour, depending on experienceRequired Qualifications:
2+ years Dispatching experience
Five years related experience and/or training in customer service, billing or project management or equivalent combination of education and experience
Highly developed sense of integrity and commitment to customer satisfaction
Passion for excellence with respect to treating and caring for customers
Ability to multi-task
Ability to communicate clearly and professionally, both verbally and in writing
Pleasant, patient and friendly attitude
Geographical knowledge of service area or map reading skills
Attention to detail
Organized
Excellent communication / listening skills
Strong work ethic and team player mentality
Able to handle complaints and unpleasant customers in a professional manner
Ability to relate to customer
Fluent knowledge of Microsoft Office
Advanced customer service skills.
Desired Qualifications:
Working knowledge of HVAC industry
ServiceTitan experience
Specific experience dispatching for a service industry (plumbing, electrical, HVAC or similar)
Advanced level knowledge of software technologies, such as iOS, Android and Windows OS.
**NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE *** service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator