Assistant Property Manager
Bernstein Management Corporation
- Washington DC
- $26.00-33.00 per hour
- Permanent
- Full-time
- Meet with prospective residents and present available apartments that best fit their desires and budget
- Review, process and approve or deny applications
- Review prepared leases and move-in packages to ensure that all necessary paperwork is properly executed prior to signing
- Perform bookkeeping duties as required
- Proactively manage the lease renewal process
- Manage parking spaces and prepare parking leases
- Keep a daily accounting of leasing traffic
- Schedule company-authorized contractors and vendors to prepare vacant apartments for move-in and monitor all work in progress
- Perform cost analysis and comparison when required
- Ensure vendors' performance is effective, efficient, and safe
- Respond to residents' concerns in a timely, professional, and respectful manner
- Prepare resident move-out form and submit to manager on resident move-out date
- Address noise complaints from residents in writing
- Prepare and send resident correspondence using RentCafé
- Encourage resident retention
- Inspect apartments to ensure they are move-in ready two days prior to move in
- Perform pre- and post- move-out inspections
- Inspect all properties upon request by residents and management
- Help cultivate a high level of professionalism, customer service, attention to detail and pride of work in all staff
- Assist in the development of a high-quality on-site team through implementation of effective training and guidance
- Assist the Manager and Property Manager in addressing resident and vendor concerns
- Assist in implementation of all policies and procedures as authorized in the Company policy and procedures manuals. Ensure compliance as necessary
- Assist with ensuring that all physical aspects of the property are fully functional, safe, and attractive
- Attend periodic training seminars to improve property management techniques
- Enjoy frequent opportunities to earn performance-based bonus incentives throughout the year
- Be available to work a varied schedule, including weekends and some holidays as required
- Other duties as assigned as trained for and are qualified to do.
- Previous experience in residential property management and leasing
- Proficiency with Microsoft Office Suite including Word, Excel, and Outlook
- Must possess professional written and verbal communication skills
- Comprehensive knowledge and understanding of multifamily operations with the ability to detect issues of concern, and act to effectively problem solve
- Yardi experience (property management accounting software)
- College degree
- Knowledge of Fair Housing Laws and Regulations
- Detail-oriented
- Strong analytical and problem-solving skills
- Strong time management and organizational skills
- Ability to work in a fast-paced environment
- Ability to multi-task and follow through
- Ability to work under pressure
- Ability to work effectively as a team contributor on applicable assignments
- Ability to respond to others' needs in a timely and courteous manner