The Lodges Guest Services Agent - Year Round

Deer Valley Resort

  • Park City, UT
  • $20.00 per hour
  • Permanent
  • Full-time
  • 24 days ago
Flex Year RoundClassic, consistent quality from a winning team!Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
  • Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
  • Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
  • Subsidized meals at Employee Dining Rooms offered for staff while on shift
  • Subsidized housing options available for seasonal full-time staff
  • Discounts for staff members at restaurants, shops, and service providers in Park City
  • Healthcare options are available for staff members
  • 401k plan with company match
PURPOSE OF POSITION: The Guest Services Agent is responsible for ensuring guest, owner, and employee satisfaction at the Lodges.RESPONSIBILITIES:Check guests and owners in and out of The LodgesFacilitate a smooth check-in and check-out for guests and ownersCover front desk during scheduled shiftAnswer the phone in a professional manner and transfer calls as appropriatePost folio charges, perform folio reconciliation, and create shift reportsAssist with owner and guest requests and proactively solve guest problemsAssist with concierge duties, including making reservations for restaurants and activitiesAssist in coordinating the bell staff for guest pickups and drop offsDrive guests locally in the company vehicleHandle cash and credit card transactions and settle guest balances upon departureAssist with the Lodges General Store daily operationsOther duties as assignedQUALIFICATIONS:Knowledge of Deer Valley and the Park City area preferredMust be available to work a varied schedule, including early mornings, nights, weekends, and holidaysMust be able to lift at least 40 lbs.Hold a valid U.S. driver’s license and be able to drive company vehiclesDATES OF EMPLOYMENT:Flex Year Round - may have periods of layoff or reduced hoursPAY RATE:$20.00 per hourDeer Valley Resort is an Equal Opportunity Employer.

Deer Valley Resort