Retail Operations Specialist

First Merchants

  • Daleville, IN
  • Permanent
  • Full-time
  • 1 month ago
Description :

Position Goals:

First line of support for all banking centers and internal departments regarding operational procedures, compliance, and government regulations.

Essential Duties and Responsibilities: * Perform monetary transaction for operations functions.
  • Serve as liaison for all internal departments.
  • Provide administrative support to the Assistant Manager, Retail Operations.
  • Track and maintain documents for surprise cash counts in all Banking Centers.
  • Process foreign currency and collection services.
  • Assist Banking Centers with operations and customer issues by telephone (telephone queue) or through the Retail Administration Help Desk tickets.
  • Maintain reporting and monitor the clearing of Deposit Exceptions.
  • Authorized to review and approve ATM deposit verification and place Reg CC holds as needed.
  • Approve questionable Deluxe Orders placed by banking centers and customers.
  • Review and approve legal documents for the banking centers as it pertains to account openings, deceased accounts, etc.
  • Monitor and review all Reg CC holds placed by the banking centers for compliance and procedure violations.
  • Administer training for new Service Associate training class.
  • Host and prepare necessary documents, presentations, etc., for monthly banking center operations meetings.
  • Conduct Official Items daily review and distribute violations as required.
  • Process and reconcile armored car services with supporting functions.
  • Assign and monitor cost centers to retail staff.
  • Track, monitor, review and prepare counseling reports for Associate Balancing and Enhanced Due Diligence (EDD) criteria.
  • Prepare documents for operational Scorecard.
  • Daily Cash report, Stop Payments, Red D violations, Maintenance violations, Banking Center number changes, Telephone transfers without sent notices, month end reports (official items, safe deposit box, deposit exceptions), and annual safe deposit box audits.
  • Approved for higher MPA and transaction authority limits for banking center support and approvals.
  • Involved in the adherence, including Review for Terminations, regarding Service Associate criteria and EDD criteria.
Position Requirements:

Education - High school diploma or equivalent (GED).

Experience - One (1) year banking experience.

Education : High School

Experience : 0 years: One (1) year banking experience.

First Merchants