Fraud Analyst I

IGT

  • Providence, RI
  • $44,450-103,002 per year
  • Permanent
  • Full-time
  • 23 days ago
IGT, where innovation meets entertainment on a global scale! We've recently leveled up-IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we're all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it's spinning reels, placing bets, or powering secure payments, we bring the fun-backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we're not just global-we're locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what's possible. If you're ready to bring your talent to a team that's shaping the future of entertainment, your next big move starts here. For more information, please visit orOverview:IGT is seeking a Payment Services Fraud Analyst to join our Cashless Payments Team based in Providence, RI. Reports directly to the Manager of Fraud and Risk Services, Payment Services.**This is a full-time permanent role (benefits eligible) and hybrid onsite 2-3 days per week at our Providence, RI office**Responsibilities:
  • Perform operational tasks found by policies and procedures related to fraud management
  • Conduct in-depth data analysis, validation, and investigation as needed using multiple systems including payment gateway, KYC and geolocation portals, consolidating data, and manually manipulating large sets of data using Excel
  • Generate ad-hoc reports as required in a timely and accurate manner
  • Support a variety of account and payment administration tasks relating to daily finance and client support queries
  • Undertaking operational risk management duties primarily focusing on game play reviews, regulatory review procedures, card-present and card-absent fraud, payments fraud, and operational fraud
  • Identify payment and fraudulent activity trends and make recommendations on appropriate changes in order to minimize identified risk
  • Ensuring key security and risk objectives are met by effective management of company and third-party risk tools
  • Managing player accounts including fund transfers, account privileges, payment requests etc
  • Responding to and disputing potential chargeback transactions, reporting and tracking dispute resolution
  • Managing player inquiries related to fraud and escalating to customers or other parties as required
  • Additional duties as required
Qualifications:
  • Bachelor's degree or 3+ years of analysis experience, online gaming industry would be desired
  • Proficiency with MS Office Suite including Excel and PowerPoint
  • A standout colleague who enjoys researching and has a strong desire to learn
  • Personal energy to proactively address situations and follow a positive approach, resilience in front of change and obstacles
  • Excellent communication skills, with the ability to understand business needs and interact at all levels of the business
  • Analytical, well organized, and thorough
  • A team player who enjoys researching and troubleshooting with an innovative and self-sufficient outlook
  • Ability to multi-task and self-prioritize to ensure deadlines are met in a timely manner
Keys to Success
  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership
#LI-DG1At IGT, we believe compensation should reflect you-your unique background, skills, experience, and even where you work. That's why our starting compensation range is $44,450 to $103,002, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything's above board.But wait-there's more! Base pay is just the beginning. Our Total Rewards program is packed with perks:
  • Sales roles? You might earn commissions.
  • Other roles? You could snag discretionary bonuses.
  • Benefits galore: Health, dental, vision, life, accident & disability insurance.
  • Tuition reimbursement to keep your brain buzzing.
  • Paid time off to recharge.
  • Wellness programs to keep you feeling great.
  • Identity theft insurance for peace of mind.
  • 401(k) Savings Plan with company contributions to help you plan for the future.
Note: Some programs have eligibility requirements-but we'll help you navigate those.

IGT