Help Desk Representative (Contract) Contractor Burnsville, Minnesota
Shutterfly
- Burnsville, MN
- Contract
- Full-time
- Provide troubleshooting over the phone with Lifetouch internal field customers for Lifetouch camera and computer systems.
- Repair, trouble-shoot, assemble, test, modify, analyze, and maintain Lifetouch equipment such as camera equipment, computer systems, cables, and lighting equipment as well as other miscellaneous equipment supported by Field Technical Services department.
- Help write process sheets for repairs, and for each assembly, or have any assembly notes necessary added to the blueprint.
- Recognize any problem an assembler or repair person may have during the assembly or repair process and eliminate the problem using fixtures or whatever means necessary to correct the problem.
- Work with Lead to insure proper use of repair processes and fixtures.
- Work with and make suggestions to Leads/Supervisors that may create higher quality and more functional assemblies and repairs.
- May travel to other Lifetouch facilities for equipment installation, repair or training (
- Minimum of 2 years electronic schooling or equivalent
- Basic Computer skills, such as knowledge of Windows XP, 7, 10
- Working knowledge of Microsoft Office and Office 365 (Word, Excel, Teams, Sharepoint, etc.)
- Good communication skills, both written and verbal
- Good customer service skills
- Ability to work in a deadline driven environment
- Ability to work unusual hours at short notice, including overtime
- Ability to lift up to 35 lbs.
- Basic networking skills
- Experience with Database management
- Knowledge or experience with continuous improvement initiatives like LEAN manufacturing