Retail Operations Coordinator
Pyramid Heating & Cooling
- Portland, OR
- $23.50-30.00 per hour
- Permanent
- Full-time
- Employer-paid medical insurance
- $125/month employer contribution to HSA
- 80 hours of PTO
- 6 paid holidays
- 8 paid hours of community service
- Parking/transit passes
- 401k with 2% match/employee match of at least 5%
- Spiff/commission program
- Integrity - We hold ourselves to the highest standards of integrity and can be trusted to do things the right way. We are determined to always exceed expectations. We work honestly.
- Respect - We are considerate of your time, property, and investments. We show kindness and appreciation in all that we do. We act thoughtfully.
- Compassion - We work diligently with a positive attitude. We are enthusiastic about applying and sharing our expertise because we know it leads to healthier, more satisfying lives. We care deeply.
- Sustainability - We relentlessly pursue lasting solutions and relationships. We provide the foundation to sustainable healthy environments, systems and partnerships. We think long-term.
- Two years related experience and/or training in customer service, billing, dispatching or project management or equivalent combination of education and experience
- Highly developed sense of integrity and commitment to customer satisfaction
- Passion for excellence with respect to treating and caring for customers
- Ability to multi-task in a fast paced environment
- Ability to communicate clearly and professionally, both verbally and in writing
- Pleasant, patient, and friendly attitude
- Geographical knowledge of service area or map reading skills
- Attention to detail
- Excellent communication/listening skills
- Strong work ethic and team player mentality
- Able to handle complaints and unpleasant customers in a professional manner
- Fluent knowledge of Microsoft Office
- Knowledge of Service Titan is a plus!
- Update and maintain schedule board with all sold jobs, communicate scheduling issues with other departments including sales.
- Check paperwork and timecard from previous day's job, schedule any punch lists or uncompleted items.
- Make sure that all jobs have permits and the inspections are called in timely.
- Create all job packets.
- Purchase equipment and schedule subcontractors; a five-day lead-time should be maintained.
- Return customer calls in a timely manner, resolving open issues in a fast/efficient manner etc.
- Process extended warranties and customer rebates.
- Coordinate with vendors as needed regarding returns, warranty, delivery, etc.
- Coordinate van service and repairs with the fleet supervisor.
- Coordinate scheduling for Service Technician labor prior to project with Service Dispatcher.
- Check with Dept Managers for any job site deliveries.
- Complete paperwork for job costing, orders received, etc. and send to Accounting.
- Schedule layouts and update layout & design schedules, coordinate with Foreman/Installation Manager.