Venue Technology Supervisor
- Los Angeles, CA
- Permanent
- Part-time
- Provide event day setup and support of multiple point-of-sale systems
- Provide excellent desktop support services to internal staff
- Work with vendors and service providers to resolve issues and implement changes
- Must be able to communicate productively and professionally across all managerial levels
- Must have the ability to work during most events being held at the facility (including late nights and weekends)
- Provide level 1 & 2 support of all point-of-sale system problems and escalate with inside and outside service providers when necessary
- Initiates and implements improvements to areas of responsibility
- Serves as building wide point of contact on IT related matters
- Conduct stadium walk-through to ensure all systems are operational prior to and during all events
- Replacement of defective hardware before, during and after events
- Diagnoses of software, firmware, & hardware errors and breakage, and execution of solutions
- Work with external vendors on support of proprietary systems
- Tracking RMA’s of all equipment inbound and outbound for repairs
- Maintains a thorough knowledge of the organization and adheres to all standards and practices
- Perform other duties as assigned by IT Manager and Controller
- Bachelor’s degree in Computer Information Systems or related field (Experience can be substituted for education)
- 1-3+ years of relevant work experience
- Basic PC hardware knowledge
- Good understanding on networking including TCP/IP, VLAN’s
- Administration experience with Windows 2003, 2008, 2008R2 operating systems
- Experience with wireless LAN concepts
- Experience with Windows XP/Windows 7 and Microsoft Office Suite
- Experience with virtual environments both servers and desktops
- Eagerness to work in a rapidly changing, diverse environment and a willingness to accommodate the schedule in a sports and entertainment venue
- Must be able to adapt to environment changes immediately
- Highly effective oral presentation and written communication skills
- Must be able to report to the stadium no less than 4 hours prior to each game/event, or as directed
- Flexible scheduling and reliable transportation required (Applicant may be asked to work events at other Legends sites in the LA/OC area)
- Working knowledge of Microsoft and Mac applications to include operating system, office systems, and server networking terminologies
- Knowledge and usage of wireless terminologies and security technologies
- Knowledge in CAT5/6 crimping in different cable configurations. (Making LAN cables)
- Experience with Quest, Counterpoint or SQL systems
- Exposure to event support or retail sales experience preferred but not required
- Relevant industry certifications
- Able to move fast and act on assigned duties
- Ability to walk, stand, or sit for extended periods of time
- Ability to reach, bend, stoop, wipe, push and pull
- Ability to lift and carry items weighing 10-30 pounds, and up to 50 pounds