CONFERENCE COORDINATOR
Compass Group
- Charlotte, NC
- $23.50 per hour
- Permanent
- Full-time
- Manages and books reservation requests; maintains room schedules through reservation system
- Responsible for responding and processing all incoming CPGA requests specific to their Connections site
- Provides consultative event coordination services to customers as required
- Responsible for room setups; assuring room configurations are correct
- Performs set-up and clean-up for beverage/catering service as needed
- Provides customers with facility, building, and room access utilizing EPAR online tool
- Maintains daily/weekly schedule boards and/or digital signage displays
- Educates customers on direct access resources (i.e. Space Finder, EPAR, approved caterers, etc.)
- Processes WANDA requests on behalf of customers requiring PC lab reservations
- Receives shipped materials; serves as point of contact for stored materials; ensures materials are delivered to the meeting room as designated
- Identifies and reports onsite building repairs; completes work orders and submits in timely manner
- Responsible for compilation and sending of customer surveys using designated IMS online tool
- Develops and maintains working relationships with Connections vendors (i.e. on-site security, porters, in-house caterers where applicable, etc.)
- Delivers consistent customer interactions across Connections locations through implementing uniform terminology, consistent email templates and standardized workflow processes
- Reviews monthly operational metrics, actively identify and share opportunities to increase utilization, raise Customer Service scores, lower cancellation rates and unfilled requests
- Drive community and customer events to Connections spaces
- Build Connections business and increase space utilization by understanding local Line of Business drivers and needs; build relationships with key WF partners
- May lead, manage or provide subject matter expertise for projects and initiatives
- Oversight of all incoming CPGA customer requests
- Responsible for allocating site specific requests to requested location sub-folders to be processed by onsite Connections team
- Responsible for answering Connections direct dial contact number in a timely manner; directs calls to appropriate site as needed
- Manages customer request emails sent to Connections shared mailbox
- Modifies reservations as needed and/or requested by Connections customers
- 2+ years in project management and coordination experience
- Outstanding customer service skills
- Superior verbal and written communication skills
- Highly proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
- Experience working in technical/audiovisual environment
- Ability to work independently, prioritize effectively and make decisions when faced with ambiguity
- Ability to adapt quickly to change and maintain a flexible approach when providing customer support
- Able to remain mobile for extended periods during work day
- Able to work a flexible schedule to include evening and weekend hours
- Must be able to lift 50 pounds
- Work experience with reservation software platforms
- Catering or other food service-related experience
- Communications, Event Planning or Hospitality background
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)