About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia’s first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.The RoleResponsible for providing administrative support to the Director of Catering, Director of Sales and the Conference Services Team with a focus on the financial responsibilities for the department. Will assist with groups and events leads for the DOC and DOS and provide back up support to the Conference Services Team and the Catering and Sales Coordinators. Receive and respond to incoming telephone calls in accordance with Four Seasons Standards. Prepares accurate written correspondence including emails, contracts, reports, banquet event orders, schedule of events, printed menus, and e-mails using MS Word, Excel, Outlook, Teams. Updates our Customer Relationship Management Software for groups and events including traces in Opera, creating and updating bookings, prepares Banquet Event Orders. Maintain the various Catering file systems, both electronic and paper, including Account Files, Program Evaluation Database, Master binders for Banquet Event Orders and Resumes.Knowledge, Skills & AbilitiesExcellent reading, writing & oral proficiency in the English language.Able to handle a large volume of telephone calls in an efficient and courteous manner.Proficient in MS Word, Excel, Outlook. Opera and Sales Force is a plus.Food and Beverage knowledge is a plus.Work well under pressure, requires multitasking and being a team player.Detail oriented, well developed organizational skills and a strategic thinker.Passionate about the luxury hotel industry, curious and number oriented.A college degree in Hospitality management is a plus.Previous experience in luxury hospitality, Sales or Catering is a plus.The RewardsPart of how we care for our team is through a meaningful and inclusive rewards package that supports your needs as an individual. In addition to competitive wages, here are just some highlights of our benefits and perks.Lifestyle benefitsComplimentary and discounted stays at Four Seasons hotels & resorts around the world, paid time off, family planning assistance including up to 8 weeks of paid New Parent Leave, life insurance, pet insurance, and preferred rates for fitness club memberships.Inclusion & growth opportunitiesA robust offering of learning & development programs, educational assistance, transfer and/or promotion opportunities within Four Seasons Hotels & Resorts as well as employee pulse surveys that enable you to provide valuable feedback to help shape a work environment you deserve.Health & welfare benefitsA variety of medical, dental and vision care plans to suit your needs and those of your family.Financial wellbeing401(k) Retirement Plan with matched contributions, daily complementary meals and snacks, daily discounted parking, cell phone provider discounts with various carriers, and complimentary dry cleaning of uniforms.“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.”- Isadore Sharp, Chairman and Founder of Four Seasons Hotels.Candidates must be legally permitted to work in the United States. Applicants without a valid work authorization for the United States may not be considered.Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
