IT Specialist - Tech Ops
- Fairfield, CA
- Permanent
- Full-time
- Identifies and delivers required hardware and software service levels according to company policies.
- Provides hands-on assistance to the Technical Operations team as needed and relays IT related advice/recommendations.
- Provides training to the Technical Operations Team and other relevant personnel as determined by Management.
- Become highly familiar with all TechOps related gear, components, procedures, nomenclature, systems, etc. and remain up to date on relevant new technologies and developments.
- Installs, configures, tests, maintains, monitors, troubleshoots studio and network hardware, peripheral devices, scanning devices, POE camera equipment, and other products, and associated end user software and networking software products.
- Performs on-site analysis, diagnosis, and resolution of hardware/ software problems for a variety of studio and network devices.
- Assist in the adaptation and incorporation of A/V hardware into studio environments
- Receives and responds to incoming calls, tickets, and/or e-mails regarding hardware problems.
- Documents instances of hardware failure, repair, installation, and removal via ticketing system.
- Replace colleagues during their vacations, sick leave and other absences. Replacement takes place during the working time, and it is not considered as additional work.
- Be aware of and follow regulations (Gaming Regulations, OSHA Compliance, Evolution Policies, Fire Codes, etc.).
- Perform other duties, as asked by the Local Technical Operations Manager or Technical Operations IT Manager North America, which are related to this position
- 1+ years' experience in installing and troubleshooting Microsoft Windows OS, Linux OS, Desktop Hardware with experience in deploying and maintaining servers and network equipment (or relevant combination of similar experience).
- 6 months experience with POE devices, such as CCTV cameras (desired).
- 6 months experiencing running and terminating cable, such as Cat6, Cat5, coaxial etc. (desired).
- 6 months experience working in an Active Directory environment with systems tools such as a Wire Shark, Fluke Meter, Multi-meter and other low voltage based tools (or similar combination).
- Effectively communicate in English, both written and oral forms.
- Previous experience working in a similar setting preferred.
- Must be able to obtain a gaming license.
- Willingness and ability to occasionally travel (within North America and abroad).
- Ability to work in a deadline-based environment.
- Ability to use common hand and power tools.
- Ability to lift up to 50lbs.
- Competitive Salary
- Paid Time Off
- Paid Holidays
- Medical, Dental & Vision Insurance Plans
- Company Paid Life and AD&D Insurance
- Commuter Flexible Spending Account (FSA)
- Nationwide Employee Discount Program
- Full Training & Growth Opportunities
- Professional and personal development - for the right person there is opportunity for the role to grow in responsibility