Administrative Coordinator Float
- Fort Collins, CO
- $18.23-20.00 per hour
- Temporary
- Full-time
Employment Category Temporary
Is this an Hourly position? Yes
Work Hours/Week 40
Overtime Eligible? Yes
Position Location Fort Collins, CO 80523
Does this position qualify for hybrid or remote work? No
Description of Work UnitVeterinary Teaching Hospital
Colorado State University ((CSU) Veterinary Teaching Hospital (VTH) we exist to educate the next generation of veterinarians by providing exceptional veterinary care and service to the community every day. This work unit exists to provide administration and direction of the Veterinary Teaching Hospital and provide a support facility for service to the general public and referring veterinarians.Why work at Colorado State University?
CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine's “America's Best Employers by State!”We are looking to add individuals to our team who have the following characteristics:
- Confidence - they expect success in what they do
- Compassion - they have genuine care and concern for others
- Empowerment - they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others
- Integrity - they are honest, and others trust them
- Responsibility - they take ownership of decisions and actions
Colorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.
Search Contact Email vth_frontareamanagers@mail.colostate.edu
Position SummaryVeterinary Receptionist at the Veterinarian Teaching Hospital provides excellent customer service to our clients and are the first and last contact with our customers. This is a temporary 9-month administrative position with little to no animal handling. Our department is responsible for providing excellent customer service by answering the phones, checking in/out clients, and other admin tasks as assigned. Priority will be given to applicants who have veterinary background (clinic, terminology, etc.) and/or experience. This position will be given a monthly set schedule which will depend on the hospital needs for coverage. We are looking for someone who is flexible and willing to cover weekly daytime, weekend shifts, holidays, and including after-hour shifts as needed. The front desk operates from 6:30am - 12am, 7 days a week including weekends and holiday days. This position will need to have flexibility to work any of those shifts with a preference for full availability on the weekends. Please email the search contact listed above with your resume, cover letter and 3 references to be fully considered for the position.A shift in this position may include:
- Enter/verify client and patient demographic information into our electronic software
- Client check in and check out for services as assigned
- Quickly assess client walk in's and determine urgency and needs
- Answer phones and connecting with Urgent Care, Emergency or Consult lines - determined by type of call as needed
- Utilize Push to Talk phones, TEAMS application, and email technology to communicate with extended team members
- Accept payments for deposits and dismissals
- Works with extended teams as necessary to understand and explain invoices to clients
- Daily administrative tasks as assigned
Position Minimum Qualifications
- HS diploma or GED
- 6 months general clerical experience
- 12 months forward facing customer service experience
- Seeking a self-motivated, multi-tasking, customer service focused, professional employee who possesses superior verbal and written communication skills.
- Must be responsible & reliable in a very fast-paced & professional environment.
- Must be able to remain calm and focused during emergent situations.
- Must commit to working at least 6 months in the position and have full availability to work as required.
- Veterinary and/or Human medical experience
- Experience in veterinary clinic setting (reception or clinic floor)
- Background in large or small animal husbandry
- Call center, business office, medical record and/or reception experience
- Strong verbal and written communication skills (assessed via written materials and during interview process)
- Independent decision-making skills (assessed during interview process)
- Flexibility - willing and able to work in several departments and flex to the needs and norms of each area.
Posting Number 202500500T
Department Veterinary Teaching Hospital
Salary Range $18.23-$20/hour dependent on experience
Employee BenefitsColorado State University is not just a workplace; it's a thriving community that's transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.. . !
Close Date 09/22/2025
Special Instructions to ApplicantsPlease email your resume, cover letter, and contact information for 3 professional references to vth_frontareamanagers@mail.colostate.edu.CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.
References will not be contacted without prior notification to candidates. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.
Background Check Policy StatementColorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.
EEOColorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Essential Job DutiesJob Duty Category Customer Service
Duty/ResponsibilityProvides excellent customer service to clients, referring veterinarians, clinicians, and students by listening and assessing needs, as well as by applying a working knowledge of veterinary terminology to adequately communicate and support serves by supplying information and directing patient/client case inquiries appropriately. Assesses the emotional needs of clients and responds accordingly. Solves problems and directs activity by acquiring facts and assessing the severity of situations in accordance with needs and hospital policy. Apprises clients, veterinary students, and clinicians of any functional area guidelines, protocols and procedures. Utilizes multiple communication systems to successfully communicate vital information, route calls, and transmit messages. Utilizes phone and pager system.
Percentage Of Time 35
Job Duty Category Scheduling
Duty/ResponsibilitySchedules appointments by matching available dates and times with client and clinician requirements; verifies availability of specialized departments and equipment. Educates clients, technicians, students or clinicians about appointment prerequisites to ensure delivery of requested/recommended services. Gathers information to determine if requested services are appropriate and apprises client of best situation for desired outcome.
Percentage Of Time 15
Job Duty Category Charge and Collecting Payments
Duty/ResponsibilityAudits charges, ensuring completeness and accuracy utilizing the patient's medical record and information from clinicians, students, staff, clients and service areas. Works with Urgent care to enter any charges that are not accounted for.Explains policies regarding VTH's billing system to students, doctors, staff and clients. Receives and posts payments for invoices. Balances and enters deposits from previous day's transactions. Quotes prices for services. Educates clients about the hospitals billing process and extended service areas potentially entering charges the next business day.Percentage Of Time 20
Job Duty Category Scanning and Report review
Duty/ResponsibilityServes as a communication link between the daytime and the evening/weekend activities and services. Scans medical documents into the electronic medical records. Reviews reports and helps identify accounts that need attention. Utilizing reports to send invoices via email to clients at 7, 30, 60, 90 and 120 days.
Percentage Of Time 15
Job Duty Category Documentation /Ordering
Duty/ResponsibilityEnters client and referring veterinarian data. Completes of appointment paperwork. Ensures that the hospital's “Consent to Treat” authorization is signed by the client. Retrieves, assembles, files, maintains and copies medical records. Maintains the fax machine and printers. Monitors, orders and replenishes the brochures
Percentage Of Time 15ReferencesMinimum References Required 3
Maximum References Required 3Documents Needed To ApplyRequired Documents * Resume
- Cover Letter
- List of Professional References