Customer Service Representative
DB Roberts
- Wake County, NC
- Permanent
- Full-time
- Within the first 30 days, you will need to demonstrate your ability to prepare and maintain various spreadsheets needed within the branch, providing evidence of a good working knowledge of MS Excel.
- Within the first 90 days, you will need to learn the Heilind CRM system and resources -- working knowledge of order entry and workflows and utilizing the resources available to manage the business and issues that arise. All assigned system training modules should be complete at this time.
- Within the first 90 days, you will need to decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch.
- Within the first 6 months, you will need to provide one process improvement idea related to your position.
- Develop solid working relationships with all internal key support personnel. Maintain top levels of professionalism and diplomacy when dealing with our internal support teams.
- To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
- Must be able to report to assigned office location during scheduled in-office workdays.
- Excellent interpersonal and communication skills.
- Advanced knowledge of Excel, Outlook, and Word.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Excellent phone etiquette.
- Strong organization and ability to multi-task.
- Comprehensive medical, dental and vision
- Vacation, sick time and holidays
- Accident, life, disability and critical illness insurance
- 401k retirement program with match
- Wellness programs
- Tuition reimbursement
- Referral bonuses
- Pet insurance
- Employee discount program
- And the day off for your birthday!