DHRC Program Manager

• Supervise a team of case managers and support staff, ensuring consistent quality and adherence to service delivery standards.
• Provide mentorship, coaching, and performance evaluations for team members, cultivating a culture of accountability and professional growth.
• Lead weekly team meetings focused on case conferencing, training, and operational updates.
• Serve as the primary escalation point for high-risk or complex cases, supporting staff in crisis intervention and service planning.
• Collaborate with the Leadership Team to align center operations with organizational goals and client needs.

• Ensure the delivery of high-quality, goal-oriented case management, rooted in best practices and client empowerment.
• Review and approve Individualized Service Plans (ISPs) monthly; ensure plans are data-driven, realistic, and progress-monitored.
• Conduct monthly audits of case files and program data in Salesforce, ensuring compliance, accuracy, and data integrity.
• Monitor caseload distribution and adjust assignments to promote staff capacity and service efficiency.
• Guide case managers in navigating barriers to client engagement and retention, including behavioral health, housing, employment, and benefits access.

• Develop and update program handbooks, SOPs, and documentation protocols to support consistent and high-quality service delivery.
• Support fiscal and grant compliance by monitoring expenditures and program activity against budgetary requirements.
• Track program performance metrics and report outcomes to the Director of DHRC.
• Promote a trauma-informed, welcoming, and equitable center culture for all clients, volunteers, and staff.
• Ensure timely and complete documentation of all service interactions and case notes in Salesforce within 1 business day of contact.

• Promote wraparound service awareness and cross-departmental referrals.
• Mediate conflicts and address client grievances with sensitivity and fairness.
• Collaborate with the Community Outreach Manager and the Director of DHRC to recruit and retain service partners who address client barriers.
• Provide direct support when needed, including conducting client assessments, referrals, and ISP updates.
• Any other job duties as assigned.

• Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience (required)
• 3+ years of experience in nonprofit organizations (required)
• 3+ years of experience in case management. (required)
• 3+ years of professional management experience, including direct reports, staff development and performance oversight.(required)
• Experience working directly with diverse populations, including vulnerable or at-risk individuals.
• Relevant certifications in case management and conflict resolution

• Commitment to diversity, equity, inclusion, and the core values of The Just One Project (Respect, Integrity, Innovation, Compassion).
• Strong leadership, planning, and analytical skills.
• Excellent verbal and written communication.
• Exceptional organizational and time management abilities.
• Strong interpersonal skills with the ability to engage diverse groups.
• Ability to work in a fast-paced environment, managing multiple priorities.
• Strong problem-solving and conflict resolution skills.
• Proficiency in Microsoft Office (Word, Excel), Google Workspace (Docs, Drive, Email).
• Commitment to understanding and addressing client needs while fostering trust and empowerment toward self-reliance.
• Builds and maintains productive relationships with community partners to enhance service delivery.
• Skilled in identifying challenges, developing creative solutions, and adapting strategies to improve outcomes.
• Ensures accuracy in documentation, reporting, and program compliance.
• Proficient in client management systems for documenting case notes, tracking referrals, and maintaining compliance.
• Experienced in compiling, auditing, and submitting reports to measure program success.
• Knowledgeable in community resources for addressing barriers and providing referrals.
• Skilled in mediation techniques for resolving disputes and achieving positive outcomes.
• Capable of developing and delivering training materials, facilitating groups, and coaching clients and staff.

• Must possess valid unrestricted driver's license and reliable transportation
• Must possess or be willing to obtain a valid Food Handlers Card

• This position is full time, requiring approximately 40 hours per week
• Standard work schedule is Monday through Saturday, 12:00 p.m. to 8:00 p.m., with a rotating schedule to ensure no more than five workdays per week.
• This role is classified as exempt under the Fair Labor Standards Act

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Ability to lift and carry up to 50 pounds as needed.
• Comfortable working in both office and community-based settings, including occasional outdoor exposure.
• Ability to operate office equipment, computer systems, and telephone.

The Just One Project