Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store 1140 || 5478 W Broad St || Richmond || VA || 23230JOB SUMMARYLeads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued,and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as neededDuties and Responsibilities
Promotes a “Highly Satisfied” customer experience utilizing appropriate tools and resources
Drives customer loyalty through all programs and initiatives
Addresses customer concerns and issues promptly
Updates Associates on current customer experience feedback,goals,and company initiatives
Utilizes TJX approved Training resources,protocols,and guides to provide training and mentoring to all Associates on Policies and Procedures
Provides ongoing recognition and constructive feedback on cashier performance
Maintains and monitors cash controls including change fund
Adheres to all labor laws and meal and break period policies
Assigns registers and coordinates breaks, strategically planning to ensure optimized coverage at frontline and sales floor
Audits and approves all applicable paperwork
Maintains cleanliness,recovery, and organizational standards throughout the frontline
Monitors all frontline equipment,communicating issues to management
Executes and adheres to all Company directives
Maintains and upholds merchandising standards within the queue-line
Adheres to all operational,merchandise,and loss prevention policies and procedures (IE:merchandise ticketing,EAS tagging (if applicable),and coding standards)
Ensures proper and timely handling of damages and Mark out of Stock
Promotes a risk-free environment by reporting to Store Management any type of safety hazard in the store
Other duties as assigned
Specify the number of associates receiving day-to-day guidance/direction:
Position does not have any direct or indirect reports
Minimum formal education, if any, required to perform this job
High School graduate or equivalent degree preferred
Minimum job skills required to perform this job
Available to work flexible schedule including evenings and weekends
Ability to work as a team member
Excellent interpersonal skills * Exceptional customer service skillsAbility to lift heavy merchandise with/without reasonable accommodations * Ability to train and provide direction to othersAbility to run a register/handle money Must be able to handle confidential information with discretionMinimum experience required to perform this job:
Experience as a coordinator or previous retail/supervisory experience preferred
List specific jobs which could prepare an individual for this job:
Merchandise Associate
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Backroom CoordinatorOrganization ChartReports To:Store Manager|Assistant Store ManagerOther Job Title: s Reporting to This Position’s Supervisor:
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Merchandise Coordinator
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At HomeGoods, we embrace the unknown - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.Posting Notes: HomeGoods Store 1140 || 5478 W Broad St || Richmond || VA || 23230
