Job Posting Title: Guest Experience Manager-CateringReq ID: 10128572Job Description:About the Role & Team:"We make magic!” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. As a Catering Guest Experience Manager, you will provide clients with a memorable catering experience, managing Event Operations/Catering Cast Members with leadership and a creative and positive work environment. This position will be the liaison between the Sales and Service teams, the Culinary team, and the Parks and Resorts teams, to ensure the integrity of the partners and the events.If selected for this role, you will report to the Catering Manager.This is a Full-Time position.What You Will Do:Execute events both from a Convention logistic and Catering operation sideWork directly with Catering, Culinary, and Entertainment partners and with all clients, accordinglyLead Convention and Catering Cast during EventsBe responsible for overall performance of the client catering happiness during an EventPromote a safe work environment and food safety cultureDemonstrate technical and position required expertise (e.g., safety and service standards, regulatory requirements, processes and procedures)Be visible and available to respond to the needs of client, cast members, and peers from other workgroupsLead and guide cast members through event operational performance, by delivering real-time feedbackRecognize team members for outstanding performance, customer service, and safety-supportive behaviorsSet near-term priorities, clear and consistent direction and expectations for cast membersBuild employee engagement through frequent communication, following-up and following through with cast members, mentoring, listening, and providing developmental feedbackWork cross-departmentally and cross-organizationally to achieve shared goals, understand impact of decisions on other functional areasIdentify and clear obstacles to ensure successful eventPerform administrative duties such as attend meetings, compile operational metrics, complete required reports and read and respond to emailsInvestigate/ respond to performance, attendance, safety complaints, and other work issuesCommunicate event details with Park and resort Partners, Conventions Services, Clients, and CastRequired Qualifications & Skills:At least two years Catering or Convention experience in a resort environment or relevant experienceUnderstanding of the Convention businessExperience coordinating the planning, communication, execution, and evaluation of eventsCreativity to find solutions in new ways and improve the Guest and Client experiencesAbility to empower and manage a teamAbility to work in a fast-paced environmentAbility to lead in stressful situationsAbility to optimally resolve conflictAbility to effectively work with cast members at all levels of the organizationSchedule availability to include weekends, variable shifts, and holidaysPreferred Qualifications:At least two years of Food & Beverage Management experienceAt least two years of Catering or Convention Center Banquet operations experienceDirect client relationship skillsTalent for developing partnerships and work with all team members in the organizationKnowledge of Walt Disney World proceduresKnowledge of Matra, My Time, CDS, or related systems to catering or banquet event operationsExperience working in a high volume, restaurant or catering environmentFood safety certificationEducation:High School Diploma or equivalentPreferred Education:Bachelor's Degree in Hospitality Management or equivalentAdditional Information:Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at .#LI-TF1#DXMediaJob Posting Segment: Commercial StrategyJob Posting Primary Business: Sales & Catering (WDW)Primary Job Posting Category: Commercial-Catering OpsEmployment Type: Full timePrimary City, State, Region, Postal Code: Lake Buena Vista, FL, USAAlternate City, State, Region, Postal Code:Date Posted: 2025-08-26
