Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.Job PurposePosition Overview:Dana is seeking a dynamic candidate to serve as a first point of contact for our customer base. The Customer Service Representative is responsible for all aspects of the customer experience, encompassing initial purchase order entry through final shipment. This individual will gain excellent experience and understanding of the entire sales process by working with outside sales, and members of the internal teams to grow existing customers and create new ones while providing supply chain and logistics support.Job Duties and ResponsibilitiesEssential Duties and Responsibilities:
Act as a liaison, providing product/services information, answering questions, and resolving emerging problems that our customer accounts might face with accuracy and efficiency.
Perform accurate customer order entry, communicating delivery and terms, stock checks, order changes and expedites, return authorizations
Work closely with outside sales representatives to provide best possible service to customers, including inventory analysis and on time delivery.
Develop a strong working relationship with the customer contacts and internal teams.
Ability to adapt/respond to different types of personalities in a positive and engaging fashion
Excellent communication, computer, and presentation skills. Verbal and Written
Qualification/Competencies/Position Requirements:
Knowledge in SAP application.
Proficient in Microsoft Office (word, excel, outlook) preferred
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Education and Experience
Minimum of a High School Diploma/GED
College degree in a technical discipline preferred
Experience in customer relations, customer service, purchase order entry and logistics preferred.
Proven Customer Support experience
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.Unsolicited Resumes from Third-Party RecruitersPlease note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
